Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from TX
Verified Purchase:Yes
I bought this because I was forced to because I had a 1099-B. I have used the basic program for over 10 years and it was just fine. All of a sudden I had to use the premium program.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fewer pages please
Verified Purchase:Yes
The print feature needs to be modified. Printing out schedules 1, 2 and 3, along with the 1040 is redundant and a waste of ink and paper.
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Disappointedguy
from Texas
Verified Purchase:Yes
I've been using for years, but seems like the last few years the detail and thoroughness is getting worse. One example is that this year I got flagged for a problem at the end and neither of the questions that I hadn't answered were ever address during the interview. Also the Okla state interview is lacking and instead of providing forms like extimated tax, the program just said, "go to this OKLA website - we don't provide"
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JJOK
Verified Purchase:Yes
I used Turbo tax for 10 or 12 years. Yours is not as clear and more cumbersome to use, but it got the job done. Had a long delay in getting all the forms for my tax situation, maybe not your fault?
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: State Transition Issues
from New Jersey
Verified Purchase:Yes
Been buying and using both the Federal and State (NJ) for years (decades actually) and I feel comfortable relying on the Q&A and results - except for one thing. That is, that there is not a complete transition from Federal to the State. In the latter there is several occasions where you are to go back to the Federal to pick up a number(s) and then decide if and how you must enter that number or modify it for the State. That's ridiculous. Tell me at least what the Federal number is - and then give me input on whether it needs modification. Yes, they tell you where to get the number but it a total waste of time jumping back and forth.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: NMstate
from NM
Verified Purchase:Yes
Some of it is good but it made a mistake on my state return. I had to pay an assessment payment.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: mozick
from Wisconsin
Verified Purchase:Yes
I was very disappointed in that the software does not print the qualified dividends and capital gains tax worksheet, which is an important worksheet to arrive at tax due
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: From the Mitten
Verified Purchase:Yes
Generally easy to use and trustworthy. A few hiccups were hard to understand in the state filing, but were sorted out by the final form. Have used this company for many years.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock