Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Johnboy69
from west Bend,WI
Verified Purchase:Yes
The software was great. But if you needed to text someone for help. I do not think they understand the English language. The guy said he would find someone else to help me but no one else ever responded.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Finger Lakes, NY
Verified Purchase:Yes
Decent and fairly easy. The explanations they give to what things are is not always easy to understand. For instance, the codes they have for box 414 don't fit what my entry has to be and yet they do use other terms that seem like it would fit. When I put in other - they tell me it is not the right choice but no explanation as to why.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: rs26
Verified Purchase:Yes
My second year using this service and find it much easier than what I had been used to doing.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Clouded Leopard
from Tampa Bay, Fla
Verified Purchase:Yes
I use this software every year, and it works well for me. It asks question, I provide answers, and the software does all the work.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Trump supporter
from Ct
Verified Purchase:Yes
Great support! I had download issues but all was fixed by a wonderful H&R Tech. team. Thank you.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Mitzdawg
Verified Purchase:Yes
Did an acceptable job with no undue confusion or agita. Costs of less than the Big Dog and didn't require an expensive upgrade to my computer inordinate to work.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: bernieblowsgobs
from Tug Hill New York
Verified Purchase:Yes
I had used turbo tax for years until intuit restricted use to windows 11 (yech). I reviewed different tax programs and settled on HR due to the suitability with the past tax report info. Different but yet the 'same' approach-guided questions to input data info into the already transferred forms. Overall, a mildly tedious effort but that is what tax forms are. Completed the taxes in roughly the same amount of time as previous years.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Been using Premium Software for about 20 years now
on March 17, 2026
Posted by: Mike 2026
from Lake Stevens, WA
Verified Purchase:Yes
I bought this premium software in mid November of 2025 to get a jump start on my 2025 taxed while doin g large ROTH conversions at the end of last year. My only complaint is that the "Tentative Entry" feature was not working from the start and was not fixed until I filed two formal complaints before finally getting fixed 3 months later. This feature is very important to me when initially inputting data before getting the final numbers from my banks, brokerage companies, business expenses, etc. in the following months before trying to file by the end of February 2026.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Mike, thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock