Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Pathetic software
Verified Purchase:Yes
Too basic. I found mistakes in the school district tax software. My biggest complaint is that it doesn't allow uploads of required documents (ex: court appointed fiduciary) to file electronically. Terrible!
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
1
Over Done!
on March 16, 2026
Posted by: GAML
When the taxes are completed, we ought to be able to save and close, not be held at bay tell us to go back, what for???? When it's done.. IT'S DONE. You could have a better program, but I am highly disappointed in the way the it was setup this 2025 tax Year. I'm through, never again!!!!
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: BlockuserKirk
Verified Purchase:Yes
I have been using H&R Block tax software for many years and have found that it fits my needs just fine. The way it takes me through the interview, provides explanations of parts I have questions with, and the chat feature when I need to communicate with someone have been excellent tools for me. I always read "What's New" from the software program and directly from the IRS each year and have found both to be very helpful in planning my strategies for the current and subsequent years. The State program is easy to use and e-filing is a breeze with the software. I haved tried other programs in the past and even compared them to H&R Block's program in the same years. H&R Block wins every time for me.
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Antonio, TX
Verified Purchase:Yes
This program didn't let me down. I asked the right question for me to be able file on time.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: dwg613
from Palmyra, PA
Verified Purchase:Yes
Have used for several years. I am retired clergy and appreciate how easy it is to use.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: fargo26
Verified Purchase:Yes
I used Turbo Tax for years. Then due to a bug in Turbo Tax I could not e-file my tax return. I had to print and mail my income tax return. Since then I have used H & R Block software to do my income tax.
Pros: Maximizes refund, Easy to import documents
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
The software is too expensive for someone who has been using it for over 15 years.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: JGSSJM
from Texas
Verified Purchase:Yes
It has been a great help to accomplish the Income Tax
Pros: Easy to prepare, Fast
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock