Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: JL19
from Tenn
Verified Purchase:Yes
I started with Block in 2019 and am satisfied. Easy start and easy finish.
Always a little adjustment due to tax changes , but simple use.
Always a little adjustment due to tax changes , but simple use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
awesome support
on March 16, 2026
Posted by: Jesse support
from El Paso, TX
the phone support provided by Jesse this morning to get me through my issues on my return was phenomenal.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Scr88
from Texas
Verified Purchase:Yes
I find the software easy to use & It also had the 1040-X that I needed.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
buggy software in the Mac version and bad math
on March 16, 2026
Posted by: ebop
from Phoenix, AZ
Verified Purchase:Yes
I found the software file itself to be a little unreliable for this version of HR Block. It sometimes would not open and the required updates after the beginning of the year would not complete seamlessly, appearing as though the update failed and requiring that the update be started again. I was eventually able to complete my taxes but with some effort. It also seemed that some of the calcs from HR Block's software last year were wrong (thankfully on nothing critical for the prior year's submission--double check your capital loss carryovers calculations!) but an import of data caused THIS year's taxes to be wrong in my first pass through, so I had to redo and submit values manually to avoid problems. I have been using HR software for years, but is was a bad enough experience to make me rethink next year. Keep pushing AI into the process and the decision to drop HR will be easy.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Software kept crashing before submission to IRS.
on March 16, 2026
Posted by: lou6163
I bought this item and was not satisfied I could not file but two taxes before the software began crashing and I could not complete the other 3 that I had to do . Gave erronous errors that did not pertain to customer. Required updates even after updating software. I total loss in my business customer satisfaction.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: BlueEagle
from Missouri
Verified Purchase:Yes
I've use this software for years and it makes things really simple
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Ramon, Ca
Verified Purchase:Yes
Abuse, this product for several And appreciate how well it’s worked. Given the price, I believe the product is well worth the funds..
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Disappointed that this program highlighted the provisions of the Big Beautiful Bill like it was on Trumps’s payroll. The origin of other tax breaks is
not explained—why is this one? I have it on good authority
that TurboTax didn’t see fit to politicize a tax program—I’ll be giving my money to them next year.
not explained—why is this one? I have it on good authority
that TurboTax didn’t see fit to politicize a tax program—I’ll be giving my money to them next year.
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock