Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Expected much better from a so-called expert!
on March 15, 2026
Posted by: Hawk007
I have been using HRB for years. Most years I have a problem that requires HRB intervention. This year was no exception. I identified a specific problem with the software including identifying the exact location of the problem and I'm still waiting for a resolution.
HRB AI is in the dinosaur age. I had to go to Gemini to get an explanation of the tax requirement. Gemini was significantly more helpful --- such a shame that generic software can better explain an issue than the so-call expert!
Trying to force a customer to a specific PDF software package is unconscionable when there are so many other software packages that provide the same, although better functionality.
Trying to force a customer to a specific PDF software package is unconscionable when there are so many other software packages that provide the same, although better functionality.
I have been thinking about switching tax software for years, but was concerned about the new software transferring historic data. Maybe next year, I'll bite the bullet and switch!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: mar2621
from WI
Verified Purchase:Yes
I switched from TurboTax to HR Block at least 10 years ago. Have been very happy with it. My taxes have become a LOT more complicated over the years. I thought I had 2 mistakes this year when I looked at the end result, before filing. Nope, I was wrong, the software was correct!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Mostly good
on March 15, 2026
Posted by: ExHRBmanager
This year in reporting 1099 IRA distributions the software doesn't give enough guidance on what figures go in which box. "Help" is not helpful. And there is no way to contact a real person.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: BamaFaninCA
Verified Purchase:Yes
I have used your software for over 10 years and I am always pleased with it.
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: PhlTed
from Philly
Verified Purchase:Yes
I had an estate form I needed to enter K-1. I upgraded as recommended and still not included. Was a big pain and no help on the topic
Pros: Easy to import documents
Cons: Time consuming, Hard to import documents
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Ncd5147
from Riverton, Wyoming
Verified Purchase:Yes
I use this along with my step-daughter. She get it for her cleaning business
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from tx
Verified Purchase:Yes
I bought over a month ago. I had a very detailed tax to file. It took me several hours to fill out all the information needed. Finishing, final checking, and sending gave me a sigh of relief. And I received a refund within a week. So happy with the H&R software.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston TX
Verified Purchase:Yes
Filed my taxes with H&R Block program. Very satisfied
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock