Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Kentucky
Verified Purchase:Yes
I've used the software for years and have never been disappointed. It carries over information from last year and is user-friendly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
The software was great, but he H&R Block website automatically sets you up with the online submission. It was not intuitive, and I finally went off site to download the standalone, recognizable one. It is much easier to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 25Taxpayer
Verified Purchase:Yes
Great time saver. Made filling in forms quick and easy.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: PapaTango
Verified Purchase:Yes
The interface was great but my e-file was created 3 times because the software kept opting out to upload my 1095-C. I had to paper file.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
- Too many software bugs (data not transferring or accuracy check not seeing that data transferred)
- Accuracy check does not always take you to the form, and the line item, so finding and fixing the error is an Easter Egg hunt
- Transfer of data to state forms was frequently missing information
- Some error messages were written in legalistic tax code, with no decoder ring, requiring a phone call to resolve.
- Block does not have the ability to remote in and simply fix complex issues, which is a major shortcoming.
- Accuracy check does not always take you to the form, and the line item, so finding and fixing the error is an Easter Egg hunt
- Transfer of data to state forms was frequently missing information
- Some error messages were written in legalistic tax code, with no decoder ring, requiring a phone call to resolve.
- Block does not have the ability to remote in and simply fix complex issues, which is a major shortcoming.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
H & R Block Premium is the best tax software on the market! I have used it for several years now. It is easy to navigate and offers advice and help throughout the entire program. Also, being able to E-file or print and mail is a plus!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: State code on ACA form
Verified Purchase:Yes
I had trouble entering the 1095a information. Otherwise it works well. There was an error on the state code which was clearly NJ. I deleted and reentered the code but still it didn't work. I finally deleted the whole 1095a section and reentered it, and it worked
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: wontbe back
from NY
Verified Purchase:Yes
After an update, I was unable to open my return because the software couldnt see my state return which I had downloaded. I lost all my data and had to redo my return. Plus I had to buy another copy of the state return because it wouldnt allow me to re download the state return for free which should have been the case. The HR Block help features were of no use and offered no way to work around the problem. Im done with this company
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock