Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: TaxpayerMJB
from San Francisco,CA
Verified Purchase:Yes
Works reasonably well, but not the most user-friendly. Explanations to questions are limited. I'm just guessing a fair amount of the time, but the Feds haven't called me so I guess it's OK. If there's a provision for handling QCDs I haven't found it. Charitable donations have a fixed limited number. And online response? Don't count on it. I keep using it because it has all my data and categories from previous years.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Jimxenus
Verified Purchase:Yes
I’ve been using this program for years and was disappointed to find out that I could no longer import financial statements from Merrill Edge
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Milton WV
Verified Purchase:Yes
I have been using H & R Block for a long, long time. I like it because I can take my time and do a couple or more sections of the soft ware, take a break and come back to where I left off.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Aug01
Verified Purchase:Yes
H&R Block has tremendously helped me in the filing of my tax return and I will surely recommend it to others.
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Joe69
from PA
Verified Purchase:Yes
Great product, easy to use and understand. I just wish they would add 1 free State e- submit to it for the price.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from lagrangeville ny
Verified Purchase:Yes
Pretty easy to use. Remembers previous years entries
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: TheTechGuy
Verified Purchase:Yes
I prefer the layout and performance vs. the competition.
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Lee in TX
from TX
Verified Purchase:Yes
Fairly easy to work your way through the software, as long as you don't have anything too specialized. H&R does, however, have support available.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock