Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: DLN1
Verified Purchase:Yes
Great program, except for the end. The confusion between the IP PIN, and the 'enter any 5 digit number' is VERY confusing. Nowhere did it tell where to enter the IP PIN BEFORE you can file.
Was very frustrating.
I have used this software for years. Cannot remember having this problem
Was very frustrating.
I have used this software for years. Cannot remember having this problem
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience during your visit. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: pb12
from Champaign, IL
Verified Purchase:Yes
A lot of the functionality is pretty useful, but as a new landlord the rental income related features are pretty useless because they don't explain even very basic things like how to input property taxes or interest payments on the rental. This is despite this version of the software claiming to handle these things.
Pros: Fast
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rockford, MI
Verified Purchase:Yes
I appreciate the thoroughness of the questions asked in gathering all my information so nothing gets overlooked.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Lake92
from Jacksonville FL
Verified Purchase:Yes
Outstanding software. Importing our stock sales saved me a lot time.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: CDT86
Verified Purchase:Yes
The software has a glitch that does not allow you to refile your taxes when if was rejected by the IRS. Support team could not help and hard to talk to a human.
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: MargInMO
Verified Purchase:Yes
Finally got to use the program this weekend....very easy to use.
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
I have used your program for several years and only have one complaint. When you ask for a review of some of the forms, either entered or down loaded, you show so little of the form that I often can't identify the form. I really fear these questions at the end and am going to try Turbo Tax next year to see if they make questions easier to answer. Other wise I'm happy.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abigail, Social Media, March 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Need to Fix
from Tennessee
Verified Purchase:Yes
I’ve been using H&R Block software for years. The last couple of years that has degraded. Importing of my tax information is no longer possible. One of my financial institutions isn’t even listed anymore and the other one that is, only partial information is imported.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock