Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
5
New features (at least for me) were wonderful.
on April 12, 2026
Posted by: Anonymous
from Houston TX
Verified Purchase:Yes
been using HRB for over 6 years.... this is 1st year I download my Inestment 1099 massive pages via HR Block insea of manually entering them. program worked flawlessly.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NSB
Verified Purchase:Yes
I told you this last year. Nedd to fix printer optio to allow printing of selected pages rather than having to reprint entire forms.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Lacks flexibility
on April 12, 2026
Posted by: STEVE SCS
from Whittier, CA
The program is helpful. However there are some issues that still need to be resolved. First, the computer interface is poor. When I installed it, I had to changes the size of my Windows display on my computer because the graphics and information in your program were too small and the program, itself, has no way of changing the graphics size independently without changing the graphics size of all computer programs..
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Dallas, TX
Verified Purchase:Yes
Very good software program. Walks you through all the necessary steps with good explainations.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: keram
Verified Purchase:Yes
Poor explanations. Unable to handle K-1 caused delay in submitting 1040.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
I was looking to buy the HR Block software and was directed and advised professionally.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Dissatisfied for the second year in a row.
on April 12, 2026
Posted by: Never2026
from Atlanta, GA
Second year in a row I have had problems with the software. Last year I was audited. This is the last year I will use HR Block and I have been using it for over 20 years.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jhmark
from Arkansas
Verified Purchase:Yes
I have used H & R Block tax software for years. Each new edition fits seamlessly with the prior year. It brings forward excess deductions that may be usable this time around and keeps up with my rental depreciation as well. Life gets easier at tax time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock