Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Always reliable and east to use. Have been a customer for 20+ years!
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 10, 2026
We are so happy to hear about your great experiences! We appreciate your time, loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: 1Non
Verified Purchase:Yes
I bought the product last month, one update( on 2/27/2026) later, I still have not been able to file my taxes. The program said I have to wait for another update on 3/14/2026.
It is frustrating dealing with incomplete programs when doing taxes, especially in an already hostile environment.
It is frustrating dealing with incomplete programs when doing taxes, especially in an already hostile environment.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: williamsw
from co
Verified Purchase:Yes
Your tax data importation of 2024 Turbo Tax from the previous year app is terrible! It doesn't import all the data!!!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Does everything you need to file your tax returns!!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Kiss my a
Verified Purchase:Yes
I don’t think I got the BBB deductions even though I followed the interview correctly
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WinC
from NC
Verified Purchase:Yes
After 40 years of displeasure with Turbotax I finally made the switch to H & R.. Was pleased although some improvements could be made.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: I did not use nickname
from Turnersville NJ
Verified Purchase:Yes
The Federal software I found cumbersome but satisfactory in content. The state (NJ) software was not complete, e.g. medical expense on Federal was not transferred directly to the state and I was unable to use worksheet C effectively since I had multiple IRAs from which I had unrecovered contributions. I had to do it by hand and transfer o the software.
No, I would not recommend this to a friend.
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
I've used this product for years... this year's product was disappointing. For whatever reason, I was unable to import ANY of my PDFs (although I could import my daughter's). The program told me for three weeks that I could not file my taxes because the program was "incomplete" and needed an update... for forms that I don't need to file anyway, as it turned out. And for some other unknown reason, the "Accuracy Check" showed errors in fields that when I went to the actual form, there were different numbers. Go figure. I don't think I will buy this next year.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock