Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Example: New York
Verified Purchase:Yes
I bought the software and it works. It does not run on Linux (even under Wine - which is just stupid) so I will probably not buy it again. I don't expect compensation as I don't expect you to use it.
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Ashley57
from Virginia
Verified Purchase:Yes
I am happy with the program, but the state of Virginia does not round up or down to the nearest dollar their payments and refund requires cents. The state program needs to be adjusted accordingly. I ordered City Of Virginia $.49 and they’re talking about attaching late fees to it.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
So Problems to Fix
on April 13, 2026
Posted by: mKm409
from Nuremberg
You need to improve Foreign Tax Credit Form 1116 functionality / fill out procedures interview. The current is extremely weak!
QBI carry overs are extremely weak, if even applicable. Please improve this functionality.
QBI carry overs are extremely weak, if even applicable. Please improve this functionality.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Tax 2025 HRBlock
from Ohio
Verified Purchase:Yes
Overall program good, stopped supporting my financial institution-Merrill Lynch- BAD
Very confusing way to attach proof of donation to catholic charity-Ohio I made a mistake and had to redo whole form
Very confusing way to attach proof of donation to catholic charity-Ohio I made a mistake and had to redo whole form
Pros: Maximizes refund
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from columbus, OH
Verified Purchase:Yes
I wish the software was better able to deal with certain lines on the 1040 and 1041 K-1s.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ld22
Verified Purchase:Yes
Was very pleased with the result.. Best refund I very got and I have used other tax programs
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Written by a customer while visiting HRBlock
Posted by: Hello26
Verified Purchase:Yes
More difficult to complete than last year. Made lots of mistakes that had to be corrected.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: roncor
Verified Purchase:Yes
I've used this program for almost 30 years and it always improves making the process much easier. The only issue I had was I was unable to download my financials from Fidelity. I was able to do my girlfriends without issue. The dialog box that pops up give mis leading information as it says once logged into the provider you can select which accounts you wish to download but that does not happen. I kept getting error message to verify my social security number which was correct. Your help people did not have an answer ither that I needed an software update. When the update came out that did not work either. I never had this issue in prior years.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock