Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
5
Excellently written DIY tax software.
on May 10, 2020
Posted by: Anonymous
from California
Once you figure it out the 1st year it gets pretty easy.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Getting better each year
on May 9, 2020
Posted by: Could use improvements
from Milwaukee, WI
The more years I use it the more I notice improvements. I've also become more familiar with navigating the software. But there are still frustrating items that don't have clear explainations unless you're a tax consultant. When no answers are available, even in the IRS instructions, the app's help is useless. And not worth paying for the help service because they just read the IRS instructions and can't answer your question. Some business expences don't have a clear place or line to enter on, and the software does not help in that regard.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Allan R
from Texas
Verified Purchase:Yes
Good, easy to use. Used for many years. Had an odd thing happen this year. Passed Accuracy review but when submitted was rejected by IRS due to an incorrect Business Expense. Fixed it, resubmitted but confused why incorrect Expense couldn't have been fixed during input. Good for Self Employment and Investments.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Tom Henry
from Columbus, Ohio
Verified Purchase:Yes
Confusing. Had to go back and re-do my taxes twice!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Al and Pat
from Ca
Verified Purchase:Yes
This software asks good questions and is a great help in preparing our tax return. We have a lot of income and expenses (like a home office) from multiple businesses and it works great.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
program worked very well except for Estate income
on May 8, 2020
Posted by: Steve M B
from Philadelphia, PA
Verified Purchase:Yes
Most features worked very well; however, I had received during 2019 an Estate K-1 form reporting a small amount of income from an inheritance. Even after I upgraded the H&R Block software to a higher version that I thought should be able to deal with income from Estates, it couldn't completely handle the K-1 form information, so I then had to do a lot of extra research on my own using absurdly complicated instructions and flowcharts from the IRS, and then manually enter values on different forms in the program in order to get everything to be properly reported.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Federal software is GREAT. State software is BAD!!
on May 7, 2020
Posted by: Alice S
from Los Angeles
Verified Purchase:Yes
The federal part is GREAT. The state portion is TERRIBLE. CA state forms are incomplete, no interview questions and the forms are all incorrect. I had to pay CPA to re-do my state. HORRIBLE
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Rachelsgoldens
from Michigan
Verified Purchase:Yes
Does a good job considering my taxes are complicated. Does take me to an accuracy review that is sometimes confusing, but with a little help from Google I figure it out.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock