Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,148 Reviews)
Rating breakdown 28,148 reviews
5 Stars
17,569
4 Stars
5,238
3 Stars
2,249
2 Stars
1,272
1 Star
1,820
80%of customers recommend this product.
(
9,424 out of
11,727)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: JD33
Verified Purchase:Yes
I have been using H&R tax software for years. This year I ran into issues where the SW stated I could not e-File my return because the calculation for the premium tax credit (8962, line 24) and the self-employed health insurance (1040 Sched 1, line 17) use the iterative method. However, this worked last year. Also, the need to directly edit Form 2210 Schedule AI is a very poor implementation to enter data
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, May 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MIRIAN 0087
Verified Purchase:Yes
Great program. Easy to use. Aforable . Great customer and tenichal suport.
Response from HRBlockBy Sonia, Social Media, May 18, 2026
Thank you for leaving a review, and for providing positive feedback on our tax product. We're glad you had a great experience with H&R Block and look forward to having you again soon!
Written by a customer while visiting HRBlock
Posted by: New try
from Wisconsin
Verified Purchase:Yes
Had used Turbo Tax for years. Easier to access forms and input changes.
Response from HRBlockBy Tra Social Media Team, May 18, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Wun07
from Meridian, ID
Verified Purchase:Yes
If been using the H&R Tax Cut Software for 25 Years with the same great results - confident that my taxes have been done correctly.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Sydney, Social Media Department, May 15, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
I was able to get it to work but only with difficulty. Some pages I had to redo several times; and sometimes pages wouldn’t even open, etc. i’ve never had problems like this with HRBlock products before; so I trust that the calculations are accurate. At least the forms went through.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Tra Social Media Team, May 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ted4242
Verified Purchase:Yes
I have used H&R tax software for years and it always makes filing easy and accurate. My only complaint is that the help files sometimes aren’t complete.
Response from HRBlockBy Sydney, Social Media Department, May 15, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Louisiana
Verified Purchase:Yes
I am a self-employed part-time insurance agent and have used your Basic software successfully for many years. A small part of my home is used as my home office. I have schedule c income and expenses. The greater part of my income is from banking interest earned, social security, and RMD requirements. As I still work part-time, I continue to contribute to my SEP each year. I use the standard deduction as I do not itemize personal expenses. Everything I read indicated that I would not be able to use the Basic or even Deluxe software for 2025; I then concluded I had to change to Premium. I do not want to file my taxes online but prefer to use the software on my computer; also, I have no need to use your software to file my state return as I am already set up with accounts in Louisiana at LaTap. Confusion of what IRS forms available on Basic software, along with use of the Premium software, will make me think twice about future H&R software use.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, May 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: ManishP
from Virginia
Verified Purchase:Yes
I’ve always used your software for tax returns so generally pleased with products. This yea I noticed a significant glitch in the Income section when entering info from W2s. For situations where we had more than one source of income (for my wife and I and also for my son), the software somehow changed block 1 of the second W2 entry to match the first W2 entry. It was noticeable immediately since the software recalculation impact was huge. It happened for both our return and my son’s. I was able to correct it but it really shook my confidence in software and I took a lot of extra time to make sure it wasn’t happening elsewhere on each of our returns. I hope your QA/QC does better next year to prevent this bug.
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Sydney, Social Media Department, May 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock