Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Titus25
Verified Purchase:Yes
Need more comprehensive instructions(e.g., "submit a signed .pdf with your Fed return".) I spent 30 minutes trying to decipher what the statement meant and then figuring out how to do it.
Written by a customer while visiting HRBlock
Customer Rating
1
Confusing and doesn't update changes
on July 15, 2020
Posted by: Motosan
from Detroit Burbs
Have used it for years but never again. When updating information on forms, it wouldn't update it everywhere that number was used.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Total Protection
on July 15, 2020
Posted by: Anonymous
from Naples FL
I bought this about 2 weeks ago. I noticed that the program stated Florida sales tax as 6% instead of 7% which is what I pay? The program performs very well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Failure
on July 15, 2020
Posted by: JuanmAYORCA
There was a sign of one issue that was simple, I corrected it, but it never went away. I could not efile. I have to waste 57 pages of paper.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: 1Shinbone
Verified Purchase:Yes
Amazing product, helped us get a lot larger refund than we expected. The interview and explanations were most helpful.
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Posted by: Gerry S
Verified Purchase:Yes
Very user friendly. Easy to navigate. I’ve been using this for more than 10 years. Reliable
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
ok
on July 14, 2020
Posted by: leavemealoneagain
I don't ant to have to answer all your review questions
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Zero Stars
on July 14, 2020
Posted by: So Much Time Wasted
The downloadable software for our state returns is not working properly. Fed government pensions are exempt from state taxes in our state if the payee was born before a certain year. My uncle was - well past that. The program keeps including ALL of his federal government pension in his taxable income and won't let me change it in the software.
I also cannot simply pull up a "preview" of the completed forms to review before filing, like with all other programs I've used. I figured I could better see what the problem was by reviewing the forms. I review them anyway before filing. Nope! Can't review them that way. You have to pretend to be printing them for mail filing, then review the pages in your printer preview. This is my first time using this software - I've spent a long time today looking for a way to do a simple review of completed forms. Garbage program. It will be faster for me to start from scratch with the program I normally use - vs. this one that my uncle wanted me to use - since his former tax preparer used it. If not for these two issues it would have been a perfectly fine program.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock