Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
Verified Purchase:Yes
Accurate, careful summary evaluation to limit errors
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Written by a customer while visiting HRBlock
Posted by: Tax E Filer
from Illinois, USA
Verified Purchase:Yes
Awful support and software errors. Mutiple errors with deceased tax filer that prevented online filing. Wanted dates of residence after death, and would not allow correct answers to be added without errors. Also errors with flagging expired driver’s license (that expired AFTER death!). Then to NOT answer phones and just disconnect you when you needed H&R most??? Epic fail, H&R!!!
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: JillCPA
from Orange County, CA
Verified Purchase:Yes
Easy to use. The little pop up explanations are so helpful! I've been using this software for years and have never had a problem.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Worst version in 20 years
on July 16, 2020
Posted by: neveragain137
from portland
I've had nothing but problems. After e-filing I came back next day to check status and it tells me I haven't efiled yet. Only one of many irksome issues. A hateful product.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
4
Overall good, but too many Installation / Program
on July 16, 2020
Posted by: grd_hs
from Fremont, CA
Program itself is very good. I am very happy but I have noticed 3 issues. Two major and one just an annoyance.
Problem1:
For last couple of years, I have noticed that there is a major issue with Installation (state ) and Updating the software. For last 2 years, I had to call in and they sent me special package for installation. This is very frustrating
For last couple of years, I have noticed that there is a major issue with Installation (state ) and Updating the software. For last 2 years, I had to call in and they sent me special package for installation. This is very frustrating
Problem2:
For importing W2 and 1099's, many institutions are missing
For importing W2 and 1099's, many institutions are missing
Annoyance:
When a review is done, it give you list of issues to review. Once acknowledged / accepted, these should not show up again
When a review is done, it give you list of issues to review. Once acknowledged / accepted, these should not show up again
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Very good for our federal and state income taxes
on July 16, 2020
Posted by: swainw
from Wichita, KS
Verified Purchase:Yes
Generally very user friendly. I got a bit confused when answering its questions for a house that we rent to others.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: BrianHi
from Chicago, IL
Verified Purchase:Yes
Been using the program for years and it always guides me through everything I need to complete the task.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
difficult to find answers to some questions
on July 16, 2020
Posted by: Blues guy
from Minnesota
Started out with Deluxe and needed to upgrade in order to get a specific form. Couldn't find any upgrade now button ( like the directions said), nowhere nohow. Could not get an answer to which software package I needed anywhere online. Needed Form 1099S. Frustrating, Good thing I'm already bald on top!
Value
2
Written by a customer while visiting HRBlock