Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Falls down on State Taxes
on October 14, 2020
Posted by: skull87
from Philadelphia, PA
The federal program worked very well. The Pennsylvania state program had a major error importing business income onto Schedule G-L, rendering the state program worthless. The incorrect information could not be manually over-ridden. I had to prepare state tax return manually.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
1
Cannot find how to pay my Federal Extension Taxes!
on October 8, 2020
Posted by: Grampy Bug
from Lincoln, NE
The Federal extension period is a few days away and I tried to pay my taxes, but cannot find how to make the software co-operate and allow me to pay my taxes. What a loser of a system!
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
5
educational
on October 8, 2020
Posted by: foxy63
from Boise ID
I always use H&R software always, it is very smart program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Never again
on October 7, 2020
Posted by: Frustrated in NC
from NC
When you send a confirmation message that "you're all set, there's nothing else you need to do" but don't prominently display how to submit payment, you cause user frustration by providing a false sense of security.
Pros: Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Very detailed...
on October 3, 2020
Posted by: NathanE
from MD
'My first time using this software after trying the on-line filing (that was a NIGHTMARE). I can't say enough about the EXTREMELY poor phone service with BLOCK.
After I was able to download it (would not open with Chrome, had to use Explorer - this should have been made known to the user), I found this to be very detailed and well suited for a small business. There are useful tips, advice, and explanations given throughout. The e-filing process was simple and quick...
After I was able to download it (would not open with Chrome, had to use Explorer - this should have been made known to the user), I found this to be very detailed and well suited for a small business. There are useful tips, advice, and explanations given throughout. The e-filing process was simple and quick...
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Software did not perform as advertised
on September 21, 2020
Posted by: Young45
from Vallejo, CA
Did not insert the correct AGI from 2018 to 2019 1040 so was rejected by the IRS. Corrected the amount manually but still rejected. Had to mail in return.
Did not process free federal return code, just paid for it. Very disappointing
Did not process free federal return code, just paid for it. Very disappointing
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Was happy now not so much
on August 26, 2020
Posted by: Anonymous
from FL
Right now I am not happy! I want to save last years return to my computer and am having so much trouble. I am not able to do it. It's like I've opened two new returns. and now can't even find my real return!
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on August 21, 2020
Posted by: Duke02
from Maine
Very user friendly software even for the novice preparer. Continue to use the HRBlock software and it fills in most generic information and calculations in from the prior years automatically and for review.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock