Very easy to use. Very disappointed that there was no State e-file provided. Will probably look elsewhere next year. Very deceiving packaging showing State on cover like last year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Sometimes the software and explanations are dense. It can sometimes be difficult to navigate section to section, or figure out how to import a previous year's return.
This year, I turned off the constant checking for, and updating, of software. I am sure that constant downloading caused me a huge overpayment for 2020, which caused me to have to do a paper amendment, which I AM STILL WAITING FOR.
Pros: Fast
Cons: Time consuming, Hard to prepare, Hard to import documents
I've been using this software for years and have no complaints. On the other hand, the email marketing this year was confusing, misleading about price, and a constant source of irritation.