Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3 out of 5
4.3
(28,169 Reviews)
Open Ratings Snapshot
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product. 
(
9,429 out of 11,740
)
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Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4 out of 5
4
It's better than Turbo Tax but...
on March 28, 2021
Posted by: B Doll
from NJ
Verified Purchase:Yes
It is mostly user friendly to use the program but still have not heard back about a claim made in Dec. due to MO tax not paid & had pay penalty & interest.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4 out of 5
4
Written by a customer while visiting HRBlock
Customer Rating
5 out of 5
5
Great product for the self-employed
on March 28, 2021
Posted by: SKlein
from Virginia
Verified Purchase:Yes
I trust H&R Block tax software. I have been using it for my personal and self-employment taxes for well over 10 years and find it easy to use and always accurate. I really like that it first copies basic info from previous year's taxes and then asks you to verify or update for the new year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
5 out of 5
5
Written by a customer while visiting HRBlock
Customer Rating
5 out of 5
5
Worked Well
on March 28, 2021
Posted by: Anonymous
Verified Purchase:Yes
The program worked well. Someone else installed it for me, but he seemed to not have problems. The most problems I had were on the forms sent to me, not your program.
Written by a customer while visiting HRBlock
Customer Rating
5 out of 5
5
Returning H&R customer
on March 28, 2021
Posted by: Kirk L
from California
Verified Purchase:Yes
I've been using H&R software for over 10 years now.. I had a friend use the software to do my taxes & I moved to a different state and started using the software myself. It is easy to use & it has helpful tax information that's added while your doing your return. It does a accuracy test at the end so you can fix any errors before you electronically submit your returns. It tells you if your taxes were excepted for both the Federal & State.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5 out of 5
5
Written by a customer while visiting HRBlock
Customer Rating
3 out of 5
3
Not as good as you once was...once
on March 28, 2021
Posted by: Anonymous
Verified Purchase:Yes
Don't like your "chat" feature. Hard to get questions answered other than chat. Question how supportive you would be in case of an audit. I had the feeling processing stimulus checks was more important than getting my taxes filed with HR Block. Although I have not used them in many years, may seriously look at TurboTax next year.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
3 out of 5
3
Customer Services
on March 28, 2021
Posted by: Les S
from Williamsburg VA
Verified Purchase:Yes
The software is great; however, contacting one of their reps about an ordering question is next to impossible. Still no answer.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5 out of 5
5
Written by a customer while visiting HRBlock
Customer Rating
5 out of 5
5
H&R Block Premium
on March 28, 2021
Posted by: Art007
Verified Purchase:Yes
Great product. For the most part, ease of walking through each subject area. Would recommend the software for completing and filing your taxes.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
Poor version updates
on March 28, 2021
Posted by: Double D
from Chicsgo
Verified Purchase:Yes
I loaded the latest version but it did not include the last approved stimulus payment. Now I have to file an amended return. What a pain in the butt this is. The payment was approved a week ago yet they haven’t updated the software.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1 out of 5
1
Written by a customer while visiting HRBlock
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