Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Lynn Beth
Verified Purchase:Yes
I normally am pleased with the step by step and when I don't understand I could ask for help. Not this year 😞 instead I got an AI Assistant, typed in my question and no matter how I requested information I received a comment stating there is no information related to your question. I tried to reach another level but it never responded
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
Beware of hidden fees.
on April 14, 2026
Posted by: Unhappyin2026
from Moriarty NM
Terrible. I was to have state and federal and the program change me to file the state even though It was to be included.
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
no support for Chase and Bank of America for 1099
on April 14, 2026
Posted by: burt_p
Verified Purchase:Yes
Had to finish my taxes filling in the 1099s for JP Morgan and Bank of America manually since the SW generated an error during the import process. These are the two largest banks in the country. I hope they are supported for next year. No issue with Fidelity and Schwab.
Thanks
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
New to HRBlock from Turbo Tax
on April 14, 2026
Posted by: MTBill
from Montana
I bought this software because TurboTax made the horrendous mistake of not providing a Windows 10 version of their product for TY 2025. I had been using TTax for years. I would say their interface is more user friendly, but I think your software is more professional.
Pros: Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
Been using H&R Block for a few years and it's been great. It's easy to import data from other financial institutions. We got Premium version because we also have rental income.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RonaldoQ
from Phoenix, Arizona
Verified Purchase:Yes
I’ve been purchasing a software for the past 13 years. Every year this process gets easier because of H&R Block. I love it. It’s well worth the money. Thank you.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
Software does not support basic forms like K1 or gift forms like 709. Very difficult to override entries. The AI assistant is a complete failure.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Jersey City, NJ
Verified Purchase:Yes
I've been using H&R Block software since 2014. I very much appreciate its structured interview style. However, asking questions of the AI tax help software is less than satisfactory. I needed help with Form 8829, Home Office, but the software was not designed to provide detailed answers, so I ended up researching the relevant IRS Publication myself. I hope the AI software is better next year. Nevertheless, the basic software is really excellent and provides safeguards against many potential errors. I was surprised that it guided me against errors that an experienced CPA I consulted didn't readily know the answers to.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock