Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,148 Reviews)
Rating breakdown 28,148 reviews
5 Stars
17,569
4 Stars
5,238
3 Stars
2,249
2 Stars
1,272
1 Star
1,820
80%of customers recommend this product.
(
9,424 out of
11,727)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Federal OK but state is flawed.
on May 26, 2026
Posted by: Retired CPA25
from Chesterfield, VA
I paid tax to another state, but software did not complete the form or tell me that I had to include it and a copy of the other state's return. Now I owe additional taxes plus interest and penalty!
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abbie W, Social Media, May 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way
Written by a customer while visiting HRBlock
Posted by: Anonymous
from VA
Verified Purchase:Yes
Been using it for years .....sometimes sections become confusing, but most are easily completed. Great addition of allowing for multiple states now ......I always have at least 3 or 4 to complete in addition to the federal. What happened to the first state free submission?
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way
Written by a customer while visiting HRBlock
Posted by: ehoward
Verified Purchase:Yes
Bought this because Turbo Tax requires Windows 11 now.
Having used both, I prefer TT. Better interview and results. TT actually calculates your next year's estimated tax payments for you. H&R does not. Several other nuances, also.
Having used both, I prefer TT. Better interview and results. TT actually calculates your next year's estimated tax payments for you. H&R does not. Several other nuances, also.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, May 26, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Geo 001
from VA
Verified Purchase:Yes
Premium software served me well for more than 10 years. This year was problematic. Could not successfully download prior year tax return data, took several weeks and numerous phone calls and different agents to mitigate the problems. The last agent agreed that the software was defective and reissued but sent Basic instead of Premium. Finally got the right software but not the State software. All of this created cost and refund issues. A totally frustrating experience!!
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
Value
3
Response from HRBlockBy Ashley, Social Media Department, May 26, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: For Ken
Verified Purchase:Yes
I bought this in order that a friend of mine could do my taxes.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 26, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from cols ohio
Verified Purchase:Yes
I have purchased this for almost 20 years and am very satisfied
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Reliably inaccurate
on May 20, 2026
Posted by: WichitaAntiques
from Wichita, KS
For three years now, H&R Block has been inaccurate on my state taxes and I get fined for not paying enough in taxes. It's about time I call it quits with this software and try a different company.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Abbie W, Social Media, May 21, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t
have a positive experience. We’d like the opportunity to work with you and make it right. If you could call
us at 1-800-472-5625, our support team is ready to help.
have a positive experience. We’d like the opportunity to work with you and make it right. If you could call
us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CO
Verified Purchase:Yes
The software is pretty good but it lacks in explanations of certain categories. Basically, some of the explanations are useless and even more confusing than the actual "question".
It is handy to be able to download the information from previous years especially if you have depreciation from a property or a loss carryover.
Overall, it is good and I will continue to use it unless I need an accountant. I think I have used it for close to 20 years, I suppose that means I am mostly happy with it.
It is handy to be able to download the information from previous years especially if you have depreciation from a property or a loss carryover.
Overall, it is good and I will continue to use it unless I need an accountant. I think I have used it for close to 20 years, I suppose that means I am mostly happy with it.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, May 20, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock