Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Posted by: Ran61
Verified Purchase:Yes
I was happy with the ease of the forms, but I was not happy about being charged 3 times for e-filing.
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Posted by: JLo61
Verified Purchase:Yes
Very happy with the year over year processing of information. Easy to use software.
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from PA
Verified Purchase:Yes
Have used you software for many years with no problems.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jharmon203
from Columbus, OH
Verified Purchase:Yes
The interface of HR Block is a bit dated compared to the competition. If there is an issue with something on my tax returns, there should be a link directing me to it everytime (like the competition). A "5 star experience" would be that I do not have to follow instructions to go through menu's to find the issue. The wording on the questions for the HSA tax benefit were a bit confusing at first where it didn't apply the tax credit correctly the first time. The 529 tax credit option could be better with stated contribution and number of children flagging if the tax credit doesn't get applied. If you have two children and have contributions 8k or under, it should give questioning of how much per child.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Bern so what
from Colorado
Verified Purchase:Yes
Tax software worked fine till I had an error. Had to start a new return from the beginning to correct my mistake. Needs some work. Also ended up having to pay for it twice. I’m done but not happy.
Pros: Easy to import documents
Cons: Hard to prepare
Value
3
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Very good for federal returns, but not for states
on March 26, 2025
Posted by: Anonymous
from PA
Verified Purchase:Yes
I have been using TaxCut Premium for many years and this year’s version was as good as ever for the federal return. I just wish the state version (PA) was better, especially by including the underpayment penalty exceptions and computations. That always takes a tremendous amount of time to do manually and prevents e-filing the state return.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ruthie_D
from Cambridge Springs, PA
Verified Purchase:Yes
Your software still leaves me in positions that I have to hope that I'm doing it right when entering investment income! I am not confident that I am entering everything where it needs to be. I am left with, "if it's this, do that! But, if it's that, do this"! I don't know! That's why I need your software! I am instructed on different "help" screens to read some IRS publication, when I was thinking YOU read them and were going to tell me what to do! I can't figure out their double-speak! You're the Pros!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Needs work
on March 26, 2025
Posted by: Bill11
from Washington
For the most part it worked fine, however it is not the most user friendly an a MAC. It did not allow split screen and did not allow cut and paste. It also would not import my 1099s.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock