Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Posted by: Uggghhhh
Verified Purchase:Yes
The navigation around in the product has always been clunky. Additionally the printouts are ugly and look like old mainframe reports. Finally I had to pay to file state taxes even though I work at block.
Response from HRBlockBy Joy, Social Media Department, February 17, 2025
Thank you for bringing your concerns about our service pricing to our attention. We understand the importance of offering competitive pricing while maintaining the quality of our services. Your feedback is valuable to us as we continually strive to improve our offerings. If you would like to discuss pricing or have any issues, please reach out to us at 1-800-472-5625. We're here to assist you and ensure your experience meets your expectations.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Baltimore MD 21228
Verified Purchase:Yes
Been using H & R Block premium software for 15 plus years and would not think of switching. Very easy to use and love the 5 free filings
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pete B
Verified Purchase:Yes
I have been using the program for 15 years and I am very satisfied with the program and the ease for downloading
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Missouri
Verified Purchase:Yes
I have used H&R Block Software for years going back to when in was Taxcut. I like that it is tailored to different needs. We have a business as well as multiple income streams. It is easy to use and imports the previous years data. Submitting your tax return is easy. I am sold on this program.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, February 18, 2025
Thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: dwpalme3160
from St. Louis, MO
Verified Purchase:Yes
This software is absolutely HORRIBLE! Issue after issue getting updates and installed. Your help desk is without a doubt the worst helpdesk I have ever dealt with in my 38 years in the IT industry. That is a fact.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 1657
Verified Purchase:Yes
It's getting the job done. Not five stars because navigating is clumsy.
Response from HRBlockBy Amy, Social Media Team, February 18, 2025
Thank you for sharing your feedback with us! We're glad to hear that you had a positive experience overall. Your input is valuable to us, and we're committed to making sure your experience exceeds your expectations. If there's anything specific we can do to earn that extra star and make your experience a 5-star one, please provide in your customer satisfaction survey. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: 2024 HR review
from FL
Verified Purchase:Yes
I have been using this software for the past 5 years. It is good, but can use some improvements in the area of bringing forward info from the past years.
Pros: Fast
Cons: Hard to import documents
Value
3
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: DominicR
from Overseas Military
Verified Purchase:Yes
Honestly, I have been using this software for the past 19 years. I tried using Taxcut but I found I much prefer this software.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock