Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Posted by: Texas Pizza Fan
from Central Texas
Verified Purchase:Yes
We always download the H&R Block Premium software for our taxes. This was the first year I had Required Minimum Distributions and was certain that I had withdrawn the correct amount from my IRA. But the H&R software recommended that I re-check to make sure I had met the minimum distribution requirement. The recommendation caused quite a bit of worry and uncertainty. I finally decided to ignore the recommendation. This was also the first year we decided to e-File. After checking and re-checking our return we were ready to e-File on April 14. Our first attempt at e-Filing was rejected after a long period of waiting for some kind of response. We received an "Unable to Connect" error message even though the program had just reported that it had successfully tested our internet connection. The error message suggested that I check the internet connection on my end, which had just been verified by the software. The program suggested disabling my anti-virus and firewalls, which I did. It made no difference. Subsequent and numerous attempts to e-File were still rejected. After nearly an hour of continuous attempts to e-File our return, our return was finally accepted by H&R Block, much to our relief. Tax time is stressful enough without problems e-Filing our tax return. Especially after we learned that the problem was not on our end of the connection after all. Next year we may go back to printing our return and mailing it to the IRS. We have become very familiar with the H&R Block tax software interface and plan on continuing to use it, but at this time we do not have a lot of confidence in the e-Filing function.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: bob11111112
from Idaho
Verified Purchase:Yes
It didn't interface with the Mac well and it was a hard to update. Good data, not always explanations. I didn't qualify for the home office deduction but it was hard to know why just from the program.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: HRBfailed
from Virginia
Verified Purchase:Yes
I have used this software for years but couldn’t file on the 14th this year. HRB servers were down and it cost me work on Monday because I couldn’t file until late Monday the 15th. Could I file earlier? No, not when you owe money.
HRB should give everyone a refund for the software this year.
HRB should give everyone a refund for the software this year.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Big City Bob
from Oshkosh, WI
Verified Purchase:Yes
I had issues downloading the state program and didn’t want to get double charged. Same with filing. Filing went through but program had error so I couldn’t get any update.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: David the Landlord
from Albany, NY
Verified Purchase:Yes
I have 5 rental units in 2 buildings, one of which I live in. TurboTax was not as good as HR Block in allowing me to divide expenses on the building I live in but rent 2 smaller units that compromise 1/2 the building. The cost was also lower than TurboTax.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GRJM
from New Rochelle, NY
Verified Purchase:Yes
I have used H&R Block Tax Software for 10+ years and never been disappointed. In recent years I have needed to use the Premium version since it enables me to handle the tax information for a second house that I rent out. Does a great job.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: dans taxes
from NJ
Verified Purchase:Yes
i have been using this tax program for a long time since it first came out i find it easy to use and able to do my taxes a lot faster
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Klally
from Ohio
Verified Purchase:Yes
Wouldn’t allow me to file. Your software kept throwing errors the whole time i used it.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock