The HRB software is know as a tried and true reliable way to do one’s own taxes. It mostly makes the tedium of tax time straightforward. But it is frustrating when an ambiguous term is used and the help or info link leads to nothing helpful. Or a form is referred to which isn’t in the program. Then you have to go to the web, adding tedium. It is difficult to get help with tax questions. Of course, you can just sign up at extra cost for help or take the return into an office. That is sure what they’d like you to do.
I like you guys so much for the straightforward work you do that I recommended you to my dad, who ditched his old accountant and is working with you guys now!
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I have used HR Block and Turbotax software for many years. Both are great & easy to use, but in the end for the price, you cannot beat HRB. Value is a big thing, on top of that, they make it almost impossible to screw up your taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
WOULD NOT LET ME FILE UNTIL I PAID AN ADDITIONAL FEE. DISAPPOINTED
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.