Normally I love using your software. This year however one of the forms was botched and you couldn’t seem to get it right. I waited for weeks for you to put out updates to fix the problem. In the interim, but efile submissions were rejected. I know you can do better.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Overall, very good tax software; have used TurboTax for years and this was just as good and less expensive. Could have a little more user-friendly screen presentations, but once I got use to it was good. Loved how it could accurately import last year’s return via PDF.
I have been using H & R download for about 20 years. Had so much trouble getting it to update it that am thinking of switching, Took me a whole day to get it updated. The also I didn’t get a free state program, which used to go with premium,
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
H&R Block software is a great product. Every once in a while I need to experiment a little to get it to do something that I believe should be easier. For instance, I have to figure out how to make my investment income state tax-free calculations work properly. (I have to make an adjustment on the form of the entry screen rather than just using the screen itself and there are 2 places that look correct, but the software doesn’t like one of them.) I tried using the online product. It seems to be really good for simple returns. When you have complex situations though I’ve found errors in it. This year I wasn’t able to use the Qualifying Widow filing status. The IRS and the software both said I qualified.
I have been using this program for many years, and really like how easy it is to use. This year the server went down the day before taxes were due which was really stressful since it wasn't letting me file my return. They did fix it and I was able to file on time.