Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,731 Reviews)
Rating breakdown 24,731 reviews
5 Stars
15,906
4 Stars
4,480
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Posted by: fsjlkfdsjfds45
from Connecticut
Verified Purchase:Yes
Actual software was fine.
Submitting the taxes was a mess!
Submitted more than 20x. In the end, I had to file an extension with ANOTHER PROVIDER - and then submit successfully with HR Block days after tax day.
Not likely to use next year - after using your product for years.
Also was possibly billed multiple times for each failed submission.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jeck6455
from Naperville, IL
Verified Purchase:Yes
I am very disappointed in this years version 9f the software. Errors throughout the return and problems with electronic submission made the entire experience a disaster. Not sure if I will use HR Block again or not.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CRP57
Verified Purchase:Yes
I have used this product for years and it never disappoints.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Dadx3
from Illinois
Verified Purchase:Yes
Had issues with a 1099 form that prevented the return from being transmitted. When I tried to file for an extension, very little information was populated into the form even though it was already entered into the program. Customer service tried to help. The only resolution was to delete the form and take my chances with the IRS. The glitches should have been caught before the product shipped.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bernstein
from Boston, Ma.
Verified Purchase:Yes
I have been using this the last few years. One reason - even though I like the software - is that TurboTax is more expensive.The software is much better than when I initially started using it or it is less glitchy.
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Tl2010
from Pasadena, CA
Verified Purchase:Yes
I’ve used H&R Tax software since 2000, when the software came in floppy discs!! I have rental property so use the premium version. I occasionally have a CPA do my taxes and compare, and there are no differences. Gives me the confidence of accuracy, at a fraction of the cost. The work is in the assembly of the paperwork- why pay to have someone else do data entry?? I like the audit check feature too.
Need to improve the state software, I feel less confident in its accuracy but no audits so far.
Need to improve the state software, I feel less confident in its accuracy but no audits so far.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: DAZZA
from Florida
Verified Purchase:Yes
I received excellent support and service as I do every year and I'm truly appreciative.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Scott29902
from Beaufort, SC
Verified Purchase:Yes
In general this is a good product and I've used it for years. However was disappointed this year in the fact that they did not offer full schedule k support.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock