Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,731 Reviews)
Rating breakdown 24,731 reviews
5 Stars
15,906
4 Stars
4,480
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Posted by: Rental James
from San Antonio texas
Verified Purchase:Yes
I have used H&R Block tax cut software for over a decade to handle my rental properties and investments. Very satisfied
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Turbo may be better
from PA
Verified Purchase:Yes
Why can’t you include schedules for the PA State return that would allow e-filing—such as the schedule that is just a description of “other income?” It’s a waste of my money to pay for this program when I can’t use electronic submission.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Man1216
from Chicago IL
Verified Purchase:Yes
Trash program this year. Spend hours trying to file with no luck due to your bad gateway problem. Had to print returns (paying at a store to do so) certify mail them (paying to do so) and now have to wait longer for my refund. Didn’t even use my 5 free filings. Very disappointing this year.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
My 9th or 10th consecutive year of using H&R Block
on April 19, 2024
Posted by: Ms_Binble
from Boston, MA
Verified Purchase:Yes
My mother was a bookkeeper. She showed me how to do my taxes at age 18. After 30 or so there came a year I needed them done speedily. Tried TurboTax. The speed of using of using software is unbeatable, but the program was just ok. It seemed ...baby-ish? H&R Block's software is faster and more grown up. It's clear, but I can always drop to the bottom of the page and look at the actual IRS form.
Some years I've done work as an independent. Their list of questions is thorough to get write-offs. I recommend it to anyone.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JTaxpayer
from Phoenix
Verified Purchase:Yes
I was part of the many who tried and failed to efile an extension on 4/14 & 4/15/24. Further the error message sure made it sound like it was "my" problem not your servers being down. So I wasted well over an hour of my time and time of my computer engineer son trying to debug my computer. My son did finally look at Twitter to discover many people with the same issue. BUT YOU Did NOTcommunicate the issue until sometime on 4/15. Being down over 12 hours including 4/15 is unacceptable.
You did however manage to put a hold on your outrageous fee for filing an extension each of the TWELVE times I attempted to file but you were down. I was getting ready to drive to the post office with my extension and payment when your servers finally came back online.
Very BAD service I have used your service for at least ten years. I'm not sure what I'll do next year.
I still don't know if I can attach a statement to my return.
You did however manage to put a hold on your outrageous fee for filing an extension each of the TWELVE times I attempted to file but you were down. I was getting ready to drive to the post office with my extension and payment when your servers finally came back online.
Very BAD service I have used your service for at least ten years. I'm not sure what I'll do next year.
I still don't know if I can attach a statement to my return.
Pros: Easy to prepare
Cons: Hard to import documents
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DonZ1
from Alabama
Verified Purchase:Yes
I have used H&R Block, formally tax cut, for years. Easy to use and several handy tools embedded in the program. Text time is usually confusing, but this program helps work through the issues.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: NannySuz
from Chicago, IL
Verified Purchase:Yes
Been using for many years. Appreciate pre-filling of information from previous return to speed up completion of return. Good communication on status of returns once submitted
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: AngryBT
Verified Purchase:Yes
At the end of the program where you choose how you are going to pay the tax liability, the program needs to be upfront with a warning that if you choose credit card, it is going to cost you 2.5% or more. Instead, is says something like we will tell how to do this after you submit. At that point, your are essentially committed, especially if you are doing it on April 15. I chose to just take a late penalty because I think that will be cheaper than the 2.5%. I have used your product for many many years. I think you have just lost a customer.
In addition, this years program tells me I underpaid last year and owe a penalty. It was your program that told me how much I needed to pay last year!
Also, when I tried to import information from my stock account at Charles Schwab, The only account of four that I have that showed up is the custodial account that I keep for my underaged daughter. Very inconvenient.
In addition, this years program tells me I underpaid last year and owe a penalty. It was your program that told me how much I needed to pay last year!
Also, when I tried to import information from my stock account at Charles Schwab, The only account of four that I have that showed up is the custodial account that I keep for my underaged daughter. Very inconvenient.
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock