Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,731 Reviews)
Rating breakdown 24,731 reviews
5 Stars
15,906
4 Stars
4,480
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Posted by: Bad communication
from Ca
Verified Purchase:Yes
Servers down on tax day eve and tax day With no communication!!! Never again will I file with them
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: OldTom73
from MD
Verified Purchase:Yes
I have used this software for several years and I have been happy with results
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: 1000s
from Kailua Kona, HI
Verified Purchase:Yes
My tax filing got accepted. Hopefully no problems will come up. I had to file manually with the State. Some of the terminology is confusing.
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Ottoman
from Parker, CO
Verified Purchase:Yes
Been using the software for several years with no issues.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JVT1
from NJ
Verified Purchase:Yes
Software was fine. Upload and file was not. Experienced some confusion about real estate taxes and insurance on our rental home almost claimed it twice.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dee67
from Philadelphia
Verified Purchase:Yes
Instructions are fairly clear except sometimes using terms I was not familiar with. And when I needed to make a payment, it said I would be contacted when my return was accepted. I didn't understand exactly what that meant in the context of payment.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Montana Gary
from Montana
Verified Purchase:Yes
Not happy about last minute problems where could not e-file my return for 2 days right before filling deadline . Other than that, excellent software easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JW49
from Grand Rapids MI
Verified Purchase:Yes
I have used this tax software for many years. It’s easy to use and very helpful.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock