Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,731 Reviews)
Rating breakdown 24,731 reviews
5 Stars
15,906
4 Stars
4,480
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Customer Rating
2
Still needs work
on April 15, 2024
Posted by: gnor
from Aberdeen, SD
It took over 20 attempts to actually submit my e-file in Premium + E-file + State. I received the emails stating 1) my file was submitted and 2) that the IRS had accepted it. When I tried to make payment, I followed the instructions ... but the software doesn't match the instructions. Pretty poor QA. Clicking File > Check Status AND clicking E-File Status at the top right took me to the "E-File your Return" screen but it had NO method to pay the due tax. VERY POOR QA. The "Welcome" screen showed "Not Filed" as the status and there was no "Check Status" button as the software stated. Closing and reopening the program did NOT change anything. And, NO, I did NOT open a copy of the file I submitted. I hope your phone support is better than the software instructions on how I can pay the tax due. As the software is now, I will NOT recommend it.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
E-file issues
on April 15, 2024
Posted by: MarkNYC
from NY
Got error saying “bad gateway”. Tried 3-4 times same error. So went and did something else for a while . Noticed I had emails saying federal submitted, state submitted, and federal accepted. But when I go back to the HRB software, even if I reload or re-open the return it shows and not submitted and won’t let me use the file status check screen…
Value
5
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: cobbwalrus
Verified Purchase:Yes
The software is fine for basic tax returns, but the interview questions and guidance for more involved and advanced Federal tax requirements need improvement.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Grumpy Grandpa
from Phoenix AZ
Verified Purchase:Yes
We’ve been using H&R Block software to do our taxes for many years and always been happy with the results. We have always had a couple of self employment businesses to include and the software has never let us down.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Worked OK, price was better than the competition
on April 15, 2024
Posted by: 5thring
from Spokane, WA
Verified Purchase:Yes
Good program overall but needs little improvements in the interface: 1099-MISC entries didn't show on its summary of 1099-MISC (wasn't fixed from previous year), Switching between questionnaire to forms mode and back not intuitive. Import feature for financial statements didn't list my funds/accounts. Detail lists for an entry not intuitive. Tentative markings and changing on the forms a bit tricky. Looking forward to free IRS version of Premium and Deluxe as there's no reason to be paying each year for the same thing.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: lgilmore
from Marysville, Washington state
Verified Purchase:Yes
the software is fairly simple to use and the carryover of prior information is nice. There were some changes this year that surprised me in the tax code.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: SeaBorn49
from Largo, FL
Verified Purchase:Yes
I have used it for years. I don't understand why when it imports the prior years data it doesn't show the numerical value. If there's a major discrepancy from year to year it's better to have it displayed than wait for the IRS to get in touch..
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Gwingham
from Milford OH
Verified Purchase:Yes
It was fairly straight forward. Luckily I had a friend help guide me through. Be aware there are tax laws that effect your return that you will need to consult or be aware of that does not come with this software.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock