Overall a good product but last year (2021), the IRS said it incorrectly applied about a $3K tax break which they billed me for. Both for 2021 and 2022, there was something wrong with the way the Wisconsin form for nonresidents (form 1NPR) calculated retired military income which caused me to have to manually override taxcut's entry or it would severely underestimate tax due. Military retirement is non-taxable in WI. So it is required to report it...but the software subtracts it TWICE instead on ONCE. Took me many hours to figure out what was happening in 2021...less time in 2022 but was hoping it was fixed so I didn't have to work around the product.
Every year I find some error or inconsistency in the software which I have to override. This year they said I could deduct expenses for moving to a new area in order to take a new job. I laboriously got together all the records of various moving expenses, and worked my way through their interview on the subject. At the very end of the interview they told me that the law had changed and only military could take the deduction. I had the latest software update installed, yet they couldn’t tell me this at the beginning of the interview?!? I’m sick and tired of having to double check the accuracy of their software and will be looking for another company next year. And by the way don’t bother ordering a CD ROM of the software. They don’t send it, even when you complain that you never got it and they say they will send it out right away. And if you write a negative review be prepared to have to jump through several extra hoops to get it to go through.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare