Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,731 Reviews)
Rating breakdown 24,731 reviews
5 Stars
15,906
4 Stars
4,480
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Customer Rating
2
Found at least four SERIOUS bugs
on March 27, 2023
Posted by: Aerogal
from Philadelphia
1. Import of 1099-DIV puts wrong amount into State tax. Double-check your Schedule A.
2. After you’re done the Accuracy Review, H&R Block has added work arounds for at least two errors (on my taxes).
a. TIN not picked up on 1099-R, software goes to that page to enter this
b. Regardless If you’re using the standard deduction, it goes to the Schedule A to make you check a box saying you’re using Sales Tax. Took me awhile because this made no sense. Perhaps this is a new Fed law, so the App should be more specific on what we neeed to do to enter this one.
a. TIN not picked up on 1099-R, software goes to that page to enter this
b. Regardless If you’re using the standard deduction, it goes to the Schedule A to make you check a box saying you’re using Sales Tax. Took me awhile because this made no sense. Perhaps this is a new Fed law, so the App should be more specific on what we neeed to do to enter this one.
These workarounds have been added into the accuracy review. Once you’re finished with the initial review and have gone to the pages past that, it takes you back to the accuracy review and one by one pulls up a page to enter the missing data. Then you run the accuracy review again and it pulls up the second one, this continues until youve fixed your return due to their bugs.
I’ve been designing, developing, supporting, and managing software applications for 38 years and each one of these needs to be put into the accuracy review instead of separately going back-and-forth between the pages and the forms. I was appalled when I saw the first one show up, then the second, etc. This is called a “programming nightmare that some affect all the customers using it.
You MUST inform your customers about the missing or incorrect data, asking to review the form number and data. Waiting until we’re finished and these popping up one at a time after the accuracy review is unacceptable. We’ve been programming Internet software for 30 years now. This looks like untested programming, so you need to remind them of industry, quality control functions. The First one being to check every single piece of data on every page to ensure it has gone into the database correctly. This test was never performed on the 1099-R!
You cant put out TAX software that hasnt been tested! Therefore, one star for all because this affects all.
Been using your PC Software for so many years, but your development team got so many things wrong this year that I can’t use you anymore.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Download version much better than web version
on March 27, 2023
Posted by: Williamsb VA
I have been using the download version for many years. I tried using the web version and found it extremely difficult to use and not user friendly to navigate. It also kept requiring you to purchase extra capabilities and 'pro' services. I went back to the download version even though I had to re-type everything. It was worth it. The download version is much easier to use and navigate. Five stars for the download version and One star for the web-version.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: T J Slink
from Dayton, OH
Verified Purchase:Yes
I have used HRBlock since 1998 and have been very satisfied with the interview process that the program guides you through.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: jeffh2
Verified Purchase:Yes
I've been using this software for over 10 years now and it's generally been okay to use. However, it seems this year's edition has been very buggy, and installation and updating were a manual process instead of seamlessly automatic like in past years. I'm a very technical person, but had to dig through reviews and do a couple of Google searches to find the right steps. Hopefully, they'll be able to do some more beta testing before release next tax season.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Printing doesn’t work correctly. I’m on a Mac, and the app would only print the upper left corner of each page. I found that if I removed my printer from the Printers control panel, then I could print correctly to PDF. My Mac is completely up to date on the latest version of MacOS and HP printer software. Fortunately, this did not appear to affect my attempt to submit my taxes online.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I switch a few years back when TurboTax could not correctly file my return but H&R Block did
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Posted by: TomHSr
from Beach Haven, NJ
Verified Purchase:Yes
Software guides you through every step and at the conclusion will check the work for anything that be an error
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: long time Block customer
Verified Purchase:Yes
Does not allow attaching documents required by the IRS for e-file - mailing after is not accepted in this case - federal rejected. Software will only allow this option if its algorithms determine it is needed - which are inaccurate this year - no option to choose. Software support does not understand how their software works. Forfeited state efile charges because of the federal rejection with no cure available. Long time Block user, very disappointed on its current state and will be moving to a more capable software next year.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock