It’s an intuitive program to use and it guides you logically through the process. Although my taxes are a little weird, a couple of the questions were superfluous to our situation.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
The H&R Block tax software worked quite well and was generally simple to use, although there were a couple of times when it was difficult to figure out how to do things like enter an amount for a tax overpayment from previous year - the labels on things didn't always imply what they were for. Also, when I called for support on something (back in early March) I ended up waiting on hold for about 4 or 5 hours (across 2 different calls) listening to the same repetitive loop of "fun tax facts" over and over and over again. An extremely frustrating experience! You really need to up your game on the phone support center and add quite a few more phone support people. Waiting on hold that long is completely unacceptable. You should at least have a call-back feature when the wait is going to be longer than 5-10 minutes so the customer doesn't have to sit on hold.
Pros: Easy to prepare, Easy to import documents, Fast