Moved over from TurboTax, and found H&RB a bit more difficult to navigate. But all the essentials are there and useable. Wish there were a few more 'help tips' to assist non-accountant types like me. Many were just too much gobbledigook.
Easy to use and very helpful in filing my taxes which had complications from rental property. Wouldn't think about doing my taxes without it. Less expensive than a cpa to help with it, although i would recommend doing that once in a while. Last time i used H&R and then a cpa to check it, i had confidence in H&R block since the cpa did not find any errors or any improvements.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Worked well for me, but lots of little problems. (1) Many fields were identified with names that differed from the names on the information returns for the appropriate field. Maybe Block took the name from the 1040 schedule, but the IRS mistake shouldn't bind Block in this way. (2) I was not eligible for electronic filing, because the return was very late, however I didn't get told that till I had filled out the credit card information and several other pages. It should not have offered electronic filing for a late return if it couldn't follow through. (3) On the current return, I was not able to electronic file because of a certificate problem, but there was no explanation of what I could do about that.