It is mostly user friendly to use the program but still have not heard back about a claim made in Dec. due to MO tax not paid & had pay penalty & interest.
I have used this product for several years. The interview covers about 98% of required tax information. However, it seems as though there are always one or two items on which I have to make a manual entry. I'm familiar with taxes, so it's okay for me but some people might struggle.
Generally easy to use. Could be made more clear on whether W2 withheld childcare expenses need to be re-entered in childcare expense section or not. I also got lost on how to get to the print state taxes after completing but closing and reopening. Ended up submitting Federal to get to the state printing section.