Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,729 Reviews)
Rating breakdown 24,729 reviews
5 Stars
15,905
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,613 out of
9,411)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Posted by: Bigsteph5999
from Indianapolis, IN
Verified Purchase:Yes
Got this about 2 months ago. i like that it seamlessly integrates my prior years return information to make the process easier
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, August 13, 2025
Hi, Thank you for your feedback — we’re so glad to hear that the integration of your prior year’s return helped make the process smoother for you! We truly appreciate you taking the time to share your experience. If you have any questions or need further assistance, feel free to reach out. We’re always here to help!
Written by a customer while visiting HRBlock
Posted by: Chamelean
from Socorro, N.M.
Verified Purchase:Yes
Quite a few things that could be improved. I had issues with removing my previous tax preparer from my 2024 return. The help chat was no help, wanted me to start a new return, I resolved it by just deleting the 1040-SR, it was re-created without the previous preparers info.
Need a way rename forms, I own 5 properties and trying to remember "copy 1" is this property, "copy 2" is that property, is a pain.
Why do I have to assign all mileage for a car to one property, Why can't mileage for all cars be a deduction for all properties? Might not be possible under IRS rules.
Need a way rename forms, I own 5 properties and trying to remember "copy 1" is this property, "copy 2" is that property, is a pain.
Why do I have to assign all mileage for a car to one property, Why can't mileage for all cars be a deduction for all properties? Might not be possible under IRS rules.
Cons: Hard to prepare
Value
4
Response from HRBlockBy Corrina, Social Media Team, August 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Not Happy will be filing with Intuit next tme
on August 14, 2025
Posted by: I would not buy again
from Grafton Ma
I bought this ran the check but keeps rejecting my I printed out the form and mailed it in
back it April it is now mid August and still no refund
back it April it is now mid August and still no refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, August 15, 2025
Thank you for letting us know about your experience. We're sorry to hear that you still haven't received your tax refund, and we'd like to opportunity to help however we can. Please call us at 1-800-472-5625 or send an email to hrblockanswers(@)hrblock[.]com at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Needs a way to attach Documents.
on August 14, 2025
Posted by: Anonymous
from Mansfield, OH
I filed an extension. Instructions for State of Ohio are when finally filing the return a copy of the Extension or Confirmation be attached. I could find no way to attach Federal Form 4868 or the confirmation number. I tried Chat help but the agent could not help me either.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, August 15, 2025
Thank you for sharing your experience. We apologize that the chat agent was unable to resolve your concerns. Our team is prepared to work with you to troubleshoot and find a solution. Please email us at hrblockanswers(@)hrblock[.]com), and we'll review the details to improve your future experience and resolve the issue.
Written by a customer while visiting HRBlock
Posted by: evening filer
from Griffin, GA
Verified Purchase:Yes
It's really very good!
But some things are difficult to find, figure out, and my situation raised questions that could not be answered. Since I was filing late, I had to buy the software instead of use the online program. Support--which was always helpful!--was only available during working hours. Unfortunately, that didn't serve my needs.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Response from HRBlockBy Andrea, Social Media Team, August 15, 2025
Thank you for your honest feedback, it’s appreciated and helps us improve. We’re glad the software worked well for you and that support was helpful during working hours.
You can always communicate with us via email at hrblockanswers@hrblock.com and respond at your convenience. While not a perfect fix, we hope that it can provide some flexibility. We're here to support you however we can.
You can always communicate with us via email at hrblockanswers@hrblock.com and respond at your convenience. While not a perfect fix, we hope that it can provide some flexibility. We're here to support you however we can.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago, IL
Verified Purchase:Yes
H&R Block Premium 2024 software was amazing. I wouldn't change H&R Block's software for nothing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, August 29, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: VicfromLA
from La
Verified Purchase:Yes
Federal was great, esp since I used H&R last year.
However the state portion (California) was fatally confusing when it came to amortization and depletion of rental property. Basically it was undoable, so I skipped it and am sure I lost some refund. You have to fix this. Like give a detailed explanation so even a 7 year old can do it .
However the state portion (California) was fatally confusing when it came to amortization and depletion of rental property. Basically it was undoable, so I skipped it and am sure I lost some refund. You have to fix this. Like give a detailed explanation so even a 7 year old can do it .
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, September 10, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CO
Verified Purchase:Yes
Finished my taxes, finally, after waiting for months to get ask the paperwork together that I needed, and went to submit it, and it was rejected twice. The explanation for the rejection was absolutely useless!!! And it wasn't at all clear what to do next. So, I just had to print 50 pages and send it in. What a pain in the a%&^!!
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Asiya, Social Media Department, September 17, 2025
Hi Terry, thank you for your feedback. We’re sorry for the confusion and challenges you experienced. We appreciate your patience and are working to improve our communication and support. For help with any remaining issues, please contact our team at 1-800-472-5625 — we’re here for you!
Written by a customer while visiting HRBlock