Customer reviews from HRBlock
H&R Block - Premium Tax Software - Mac OS [Digital]
Average customer rating
4.3
(24,729 Reviews)
Rating breakdown 24,729 reviews
5 Stars
15,905
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,613 out of
9,411)
Customer Reviews for H&R Block - Premium Tax Software - Mac OS [Digital]
Posted by: BillGali
from York, PA
Verified Purchase:Yes
I think about the 10th year I've used their product. I'm obviously satisfied with the process and results!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The software exhibited limitations in managing various special situations. Attempts to resolve these through the provided toll-free number yielded multiple unhelpful "solutions." Ultimately, the issue was identified as a bug and escalated to the software department, with no follow-up received to date.
Furthermore, the software lacks an accessible font enlargement feature. Using Ctrl-+ enlarges only the middle panel, causing content to be hidden even in full-screen view. This long-standing bug significantly impacts usability, especially for users with aging eyes. We urge you to prioritize addressing this accessibility concern. Thank you.
Value
2
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TKflyer
from Virginia
Verified Purchase:Yes
I have used HR Block for 10 years to do my taxes and it has always been easy to use and accurately do my taxes.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: McCh1
from Kansas
Verified Purchase:Yes
My friend did my taxes for me. She didn’t have any problems.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: DavidZ_
from Houston, Texas
Verified Purchase:Yes
The fonts are small.
The text cannot be copied.
If I want to take standard deduction, seems I cannot skip itemizations
The text cannot be copied.
If I want to take standard deduction, seems I cannot skip itemizations
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 12, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: 444bullett
from San Francisco Bay Area
Verified Purchase:Yes
Easy to navigate tax software. Information is easy to access and form submission was quick.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ZuluMan
from Phoenix Az
Verified Purchase:Yes
Always used HR Block for my taxes. Saved me tons of of money.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GracieDD
from WI
Verified Purchase:Yes
software was a challenge to update once i started. had to call support more than once. I had to do one of my returns online and that was awful. Will try once more but it better rock next year.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 13, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock