Customer reviews from philips.com
Philips Sonicare - Essence Rechargeable Sonic Toothbrush - White/Blue
Average customer rating
4.4
(481 Reviews)
Rating breakdown 481 reviews
5 Stars
315
4 Stars
99
3 Stars
38
2 Stars
13
1 Star
16
89%of customers recommend this product.
(
415 out of
468)
Customer Reviews for Philips Sonicare - Essence Rechargeable Sonic Toothbrush - White/Blue
Customer Rating
5
Great Brushing - easy to use
on April 28, 2013
Posted by: Troy3
Gender:Male
I was only reading the negative reviews for the fun of it and felt I had to say this product is great. Seems like the negative comments are user errors....just saying. This is my 2nd one after the charger failed on the first one after 5 years. There were no new chargers available anywhere. The brush was still working great until the batts went down. Felt sad having to replace it for no reason other then no power and sending her to the toothbrush graveyard. I hope this time Sonicare keeps more spare parts available. Anyway awesome product and lasts a long time.
Pros: teeth are clean and feel awesome
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
This toothbrush holds a charge longer than any I have ever owned.
on October 31, 2012
Posted by: Shelley53
Gender:Female
Verified Purchase:Yes
My dental hygenist recommended I get an electric toothbrush a few years ago and recommended this one. I had the first one for several years and finally needed to replace it. This one has been even better than I remember the first one being in that after the first full charge, it has held power going on two weeks now.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
My e series (sensitive) brush heads keep breaking
on February 13, 2014
Posted by: kholt456
Gender:Male
My e series (sensitive) brush heads keep breaking after a few weeks of use. One of the metal pieces on the inside keeps breaking, leaving the brush head useless. This wouldn't be such a big deal if the brush heads weren't as expensive as they are. I wouldn't recommend this specific product because of the brush head design. I had a sonicare toothbrush before this one and the heads slipped on the top instead of screwing on and those never broke. If the brush heads keep breaking like they have been I won't be using this product for much longer...
No, I would not recommend this to a friend.
Response from philips.comBy HK, Philips Webcare, May 23, 2014
Hello,
Sorry to hear about the difficulties you’ve experienced with our Philips Sonicare Essence Toothbrush. We would recommend you to contact our Consumer Care by accessing the given link: http://philips.to/19esV9w under “Toothbrushes / Sonicare " section. Our Consumer Care is best equipped to assist you. Thanks.
Sorry to hear about the difficulties you’ve experienced with our Philips Sonicare Essence Toothbrush. We would recommend you to contact our Consumer Care by accessing the given link: http://philips.to/19esV9w under “Toothbrushes / Sonicare " section. Our Consumer Care is best equipped to assist you. Thanks.
Written by a customer while visiting philips.com
Customer Rating
5
Loyal Customer For Over 10 Years . . .
on September 22, 2012
Posted by: MonicaPz
Gender:Female
I have been using Sonicare since it came out, at the recommendation of my dentist, who received no consideration from the company.
Am buying Sonicare toothbrushes for my two brothers because their wives have received root canals within a month of each other. Was shocked to find manual toothbrushes in their bathrooms!
I use a manual toothbrush along with my Sonicare to clean the tongue and soft tissues in the mouth.
Sonicare's customer service was consistently outstanding!
Pros: cleans better than a manual toothbrush, discourages "scrubbing" of the teeth., extra soft brush heads easy on the gums, consistently outstanding customer service
Cons: none!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
I am not happy with this new brush.
on June 20, 2013
Posted by: flame
Gender:Female
I previously had a Sonicare that timed my brushing so I knew when to move to another section of my mouth. I thought I was getting that feature again and didn't and I really miss that prompt convenience. Also, I wash the entire handle after brushing but still the toothpaste runs out of the bottom seam while it is sitting in the recharger, and I have to wash that mess everyday. So, am I happy with the new toothbrush????? No, I am not. Thanks for asking.
Pros: not good like my last one was
Cons: hard to keep the brush handle clean
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: noneya01
Verified Purchase:Yes
Difficult to manipulate around my mouth without getting toothpaste and saliva all over hair, walls, counter, etc. HATE the vibrating plastic bumping my teeth as I try to manage moving it around my mouth trying to not get sprayed with toothpaste. Hate the auto on/off feature. It should run until I switch it off, period.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: sadtex
Gender:Female
Verified Purchase:Yes
was told I would feel like I had my teeth cleaned by a dentist after use. Felt like I should get my old brush and a brush.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Annie16
Gender:Female
Verified Purchase:Yes
I have used this type of product for years and I think it is a great product. Will continue using it.
I would recommend this to a friend!
Written by a customer while visiting philips.com