Customer reviews from philips.com
Philips Sonicare - Essence Rechargeable Sonic Toothbrush - White/Blue
Average customer rating
4.4
(481 Reviews)
Rating breakdown 481 reviews
5 Stars
315
4 Stars
99
3 Stars
38
2 Stars
13
1 Star
16
89%of customers recommend this product.
(
415 out of
468)
Customer Reviews for Philips Sonicare - Essence Rechargeable Sonic Toothbrush - White/Blue
Posted by: MMickey999
Gender:Female
Verified Purchase:Yes
This product is great. When using a normal toothbrush my gums would always get irritated. After the first use with the Sonicare my gums didn't hurt and my mouth is the cleanest it's ever felt.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Best way to brush your teeth without hurting your gums
on April 16, 2013
Posted by: jlm123
Gender:Female
Verified Purchase:Yes
This is my 2nd Philips toothbrush - hope it last longer than the first. I was disappointed that the first unit only lasted 2 years.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I am pleased withe this product
on March 24, 2013
Posted by: jjray23
Gender:Female
I had this toothbrush before and was happy with it so
I but it when I had to replace my other one
I but it when I had to replace my other one
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
No need to time my brushing
on March 21, 2013
Posted by: flower370
Gender:Female
As opposed to my previous brush, this one is much noisier and vibrates too much. It does the job well, I like the fact that I can travel with it without the charger since it supposed to last for 2 weeks. I like the slimmer design as well. But the noise and vibration should be looked into ASAP.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: luisl
Gender:Male
Verified Purchase:Yes
The performance of this item is unbelievable.
My 2 grandson have there own, and they also love it.
My 2 grandson have there own, and they also love it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Does a great job
on March 22, 2013
Posted by: Dukester1789
Gender:Male
It takes a bit of time to get use to it, but once u do, it cleans the teeth really well.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great product, expensive brush heads!
on October 7, 2013
Posted by: BillBrown1937
Gender:Male
Great product, like the 2 minute timer, expensive brush heads!
Pros: works great
Cons: expensive brush heads
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Poor quality
on October 8, 2019
Posted by: Scott85716
Gender:Male
Purchased this product around 3 months ago, battery will not hold a charge now, turns off after 49 seconds. Cannot in good conscience recommend this to a friend
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 12, 2019
Hi there Scott,
Thank you for sharing your Sonicare experience with us here. We're sorry to hear it doesn't seem to hold a charge, and we'd like to see how we can help. Have you already tried charging it for a full 24 hours? Next to that, it is important not to place your toothbrush on a metal surface, as this might interfere with the charging process.
We hope this helps, but please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your Sonicare experience with us here. We're sorry to hear it doesn't seem to hold a charge, and we'd like to see how we can help. Have you already tried charging it for a full 24 hours? Next to that, it is important not to place your toothbrush on a metal surface, as this might interfere with the charging process.
We hope this helps, but please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com