Customer reviews from lg.com
LG - G8X ThinQ - Aurora Black (AT&T)
Average customer rating
3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
8
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
9
48%of customers recommend this product.
(
11 out of
23)
Customer Reviews for LG - G8X ThinQ - Aurora Black (AT&T)
Customer Rating
5
Love my LG G8X
on January 8, 2020
Posted by: Scooter16ST
from D.C.
[This review was collected as part of a promotion.] Got this for Christmas every body ask me about my new phone plus the Dual Screen is a beast
I bet your Iphone can't multi task like my G8X can
This phone is for people who want to be Different
Love my new Phone....
I bet your Iphone can't multi task like my G8X can
This phone is for people who want to be Different
Love my new Phone....
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Nice long lasting battery
on February 25, 2020
Posted by: Agamaras
from Va
Gender:Male
The dual screen allows for little to no customization. Cant use any wallpapers except what they give you. Not very many apps allow the wide spread look. I love the phone but very disappointed in the functions of the dual screen. The battery is exceptional as is the wireless charging
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Never trust LG offers
on July 13, 2020
Posted by: kepras
from Houston, TX
Never trust LG offers, they seem to have no co-ordination with the carriers and leave customers in the lurch. The customer support for the offers dont even seem to understand the question and there is absolutely no escalation path.
Made a big mistake trusting LG, never again
No, I would not recommend this to a friend.
Quality
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 14, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Love the phone, but NO Android 10
on May 9, 2020
Posted by: Ambergate
from Atlanta US
Gender:Male
I love the phone, great product, great quality but LG can't get their acts together to provide the updates. Months behind others with Android 10
No, I would not recommend this to a friend.
Design
5
Display
5
Camera
5
Battery Life
4
Performance
5
Quality
5
Response from lg.comBy ^DLI, LGE Social Media, October 2, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Loved...except slippery
on August 19, 2020
Posted by: Tina1
Gender:Female
I got 3 of them in February. They slip right out your hand or where ever you place it. One drop and it's cracked while she was sitting on the floor. Mine dropped and busted then nothing worked. The finger sensor never recognized my thumbs.
Now, While texting it would just close out the keyboard. It would freeze. Not the app. The phone would just freeze. Sometimes I would have to turn it off then back on. Still a good phone. Scared my dual screen will not fit my replacement phone.
Now, While texting it would just close out the keyboard. It would freeze. Not the app. The phone would just freeze. Sometimes I would have to turn it off then back on. Still a good phone. Scared my dual screen will not fit my replacement phone.
I would recommend this to a friend!
Design
4
Display
4
Camera
4
Battery Life
5
Performance
4
Quality
5
Written by a customer while visiting lg.com
Customer Rating
1
Worst mobile phone LG G8X ThinQ
on January 4, 2021
Posted by: sk24
from NC
Gender:Male
I bought this an year ago and getting rid of it. Worked fine for the first few months and then issues started with quite frequent screen freezing not allowing me to take calls or listen to music, other weird issue is sometimes calls go out automatically when the phone is pocket even though though the phone is locked.
No, I would not recommend this to a friend.
Design
3
Display
3
Camera
4
Battery Life
4
Performance
1
Quality
3
Response from lg.comBy ^DLI, LGE Social Media, January 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Worst phone I've ever owned
on July 23, 2020
Posted by: Dano357
from Houston, TX
Gender:Male
I got this phone 2 weeks ago and CANNOT wait to get rid of it. It is by far the WORST phone I've ever owned and I've had some pretty bad/cheap ones.
It takes forever to load pages in the browser. I have to reload the pages a few times to get them to appear, same with pics/docs sent over MMS. They take minutes to load after getting a text (this is with the 5g showing in the corner, 4g is even slower to load.)
To get normal apps like Waze or Uber to run, I usually have to restart the phone. It just hangs and freezes, becomes unresponsive. Tech support has been zero help, not sure that they passed reading comprehension. They are blaming all the issues on the ATT malware/bloatware, which may be the case, but I can't uninstall or remove those programs.
The camera is terrible, you have to be at least a few feet away from your subject and there's no macro mode so trying to get a good, detailed, close-up of a small object is nearly impossible. The shutter takes a long time to activate. You press the button, seconds later the picture gets taken so it's usually blurry.
The quick action buttons in the top menu are anything but. You have to double verify your actions and select each thing twice. You press the button for mobile data, it gives a pop-up asking if you want to turn on mobile data. Same for Airplane mode and quite a few other functions. I pressed the button to activate that feature, I don't need to verify that I want it activated, I just pressed the button to activate it! Why is it telling me that I'm in Airplane Mode when I take a picture? I'm on a plane, of course it's in Airplane mode, I still need to take a pic. Airplane Mode should NOT affect the camera...
So over this phone and the useless, annoying verifications of features that I purposely activate. And really sick of sitting there, staring at the phone, waiting for it to load and respond.
This thing is going back, definitely not keeping it.
It takes forever to load pages in the browser. I have to reload the pages a few times to get them to appear, same with pics/docs sent over MMS. They take minutes to load after getting a text (this is with the 5g showing in the corner, 4g is even slower to load.)
To get normal apps like Waze or Uber to run, I usually have to restart the phone. It just hangs and freezes, becomes unresponsive. Tech support has been zero help, not sure that they passed reading comprehension. They are blaming all the issues on the ATT malware/bloatware, which may be the case, but I can't uninstall or remove those programs.
The camera is terrible, you have to be at least a few feet away from your subject and there's no macro mode so trying to get a good, detailed, close-up of a small object is nearly impossible. The shutter takes a long time to activate. You press the button, seconds later the picture gets taken so it's usually blurry.
The quick action buttons in the top menu are anything but. You have to double verify your actions and select each thing twice. You press the button for mobile data, it gives a pop-up asking if you want to turn on mobile data. Same for Airplane mode and quite a few other functions. I pressed the button to activate that feature, I don't need to verify that I want it activated, I just pressed the button to activate it! Why is it telling me that I'm in Airplane Mode when I take a picture? I'm on a plane, of course it's in Airplane mode, I still need to take a pic. Airplane Mode should NOT affect the camera...
So over this phone and the useless, annoying verifications of features that I purposely activate. And really sick of sitting there, staring at the phone, waiting for it to load and respond.
This thing is going back, definitely not keeping it.
No, I would not recommend this to a friend.
Design
1
Display
2
Camera
1
Battery Life
2
Performance
1
Quality
3
Response from lg.comBy ^DLI, LGE Social Media, July 27, 2020
This is not the quality we expect from our products. We are sorry to hear that your unit is not functioning as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
other screeen
on April 23, 2020
Posted by: brett b
from maitland
Gender:Male
to hard to get other screen! says I am and then something is always wrong
No, I would not recommend this to a friend.
Quality
1
Value
5
Response from lg.comBy ^DLI, LGE Social Media, October 8, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com