Customer reviews from lg.com
LG - G8X ThinQ - Aurora Black (AT&T)
Average customer rating
3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
8
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
9
48%of customers recommend this product.
(
11 out of
23)
Customer Reviews for LG - G8X ThinQ - Aurora Black (AT&T)
Customer Rating
5
Finally a phone with 2 screens!
on November 19, 2019
Posted by: VRoman0
from Albuquerque, NM
[This review was collected as part of a promotion.] This is the best phone I ever had and I usually buy phones in the upper price range.
There is a ton of positive things that can be said and I will only mention the things that I find not perfect about this phone.
-Short battery life when used with the second screen. Must be charged twice a day.
-Second screen does not come with an additional battery. It really should. Really.
-Screen brightness always sets itself higher than it needs to be. It took a few weeks of lowering brightness for the phone to learn it and not go to 100% for every occasion.
-6.4 inch screen is definitely big. The phone is too long and falls out of the pocket a few times per day. The dual screen case saves it every time from any damage. I really wish there was a 5.1 inch version.
-Phone is slippery. Without a case it's like a wet bar of soap.
-Screen is too sensitive on the edges. It's hard to flip the case open and closed without opening an app.
-I didn't figure out how to browse web and use second screen as the keyboard to type messages in Google Chrome
--->Dual screen feature makes up for all the flaws. It really does. No going back to Galaxy S-series. All single screen phones are dead to me from now on.
There is a ton of positive things that can be said and I will only mention the things that I find not perfect about this phone.
-Short battery life when used with the second screen. Must be charged twice a day.
-Second screen does not come with an additional battery. It really should. Really.
-Screen brightness always sets itself higher than it needs to be. It took a few weeks of lowering brightness for the phone to learn it and not go to 100% for every occasion.
-6.4 inch screen is definitely big. The phone is too long and falls out of the pocket a few times per day. The dual screen case saves it every time from any damage. I really wish there was a 5.1 inch version.
-Phone is slippery. Without a case it's like a wet bar of soap.
-Screen is too sensitive on the edges. It's hard to flip the case open and closed without opening an app.
-I didn't figure out how to browse web and use second screen as the keyboard to type messages in Google Chrome
--->Dual screen feature makes up for all the flaws. It really does. No going back to Galaxy S-series. All single screen phones are dead to me from now on.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Great phone when running right
on October 8, 2020
Posted by: Arctic nerd
from MN
Gender:Male
This is not my first LG nor my last. This one however has been my most problematic. Runs very hot, even my second one. The first one would get so hot it would shut down then have to wait 10 min to restart. Bluetooth has issues staying connected, not just headphones but car stereo too. Love the features of the phone tho and the camera is amazing. Even my photographer girlfriend likes it very much.
No, I would not recommend this to a friend.
Quality
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 8, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
DULE SCREEN ISSUE CAME AFTER USING SIX MONTH
on June 5, 2021
Posted by: MEET SHAH
from GUJARAT,INDIA
Gender:Male
THERE WAS AN ISSUE LIKE AFTER ATTACHED DUAL SCREEN THAY SHOW AN ERROR AND SUGESSESED TO RECONNECT.....DO IT MANY TIME BUS COME SAME ERROR
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Dual Screen is Biggest Pro AND Con
on January 31, 2020
Posted by: Villaa
from Houston, TX
Gender:Female
I absolutely love my new phone. Inside or outside of the dual case it is fantastic. It's even better and more fun with the dual screen. However- due to the phone with the dual screen it makes it too large for me to hold. I have dropped it twice while in the dual case. The first time it just had minor scrapes to the sides. This last time I dropped it the front screen cracked in the corner- the side with the notifications. I know I can't be the only person who drops their phone occasionally. The back is protected in the dual screen, but the front is totally exposed and there's no bumpers on the front sides in the case of a drop. Now I have a new phone with a cracked screen and I feel foolish for buying a delicate phone but I just wanted to have the dual screen excitement. Still worth it- but really disheartening. At least my phone itself is still okay.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
on August 27, 2024
Posted by: Suhánszki Csaba
Gender:Male
To this day, a very good phone performs great for games and other activities, although its cooling is not so good, because it heats up the most at the power button, but the performance has not decreased. Instead of the factory system, I put a LineageOS on it and it is as fast as an iPhone 15 and its power is equal to an iPhone 13. Turning to the display, the plain OLED is much better than the "new" AMOLED displays, so it gives a very nice picture. To this day, this phone is an excellent choice
Design
4
Display
5
Camera
4
Battery Life
4
Performance
5
Quality
5
Written by a customer while visiting lg.com
Customer Rating
1
Total trash hard to hear anyone and reboots consta
on August 14, 2020
Posted by: Jackiedevil666
from New York
Had 2 of these so far neither works as well as a cheap phone. Can barely hear anybody's voice. Both phones reboot every few hours for if left overnight they just. to turn themselves off. Both get very hot like the battery is working too hard.
No, I would not recommend this to a friend.
Design
2
Display
2
Camera
3
Battery Life
3
Performance
3
Quality
3
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Network problem on this device no service
on February 27, 2021
Posted by: Anonymous
from Punjab India
[This review was collected as part of a promotion.] Respected Sir, i buy g8x mobile phone after use it i face network problem in this phone i checked my sim on my old phone also there is full network but when i use in lg g8x phone there is network signal problem i search for solution on internet there is many user facing network problem on their cell phones there is hardware problem. i am unable to use my phone. Back my money very bad service
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 1, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Be sure to provide your contact information, model/serial numbers and date of purchase; we will be happy to assist you. Our Mobile Communications Support will be better able to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
IPhone to LG G8X ThinQ
on November 30, 2019
Posted by: BRRN
from Davison, MI
Gender:Male
Diehard IPhone user since the first Iphone. I was upgrading from an iPhone X, when I researched the G8X and I am very pleased with the dual screen. The multitasking ability of this phone is amazing over what the IPhone can do. I will purchase the next dual screen upgrade when it's available. If your an iPhone user you won't be disappointed if you make the switch to the dual screen especially if your a business owner wanting a multitasking phone or a gamer.
I would recommend this to a friend!
Design
5
Display
5
Camera
5
Battery Life
5
Performance
5
Quality
5
Written by a customer while visiting lg.com