Customer reviews from lg.com
LG - G8X ThinQ (Sprint)
Average customer rating
3.5
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
23
4 Stars
4
3 Stars
8
2 Stars
6
1 Star
10
60%of customers recommend this product.
(
27 out of
45)
Customer Reviews for LG - G8X ThinQ (Sprint)
Customer Rating
1
It is falling apart!
on February 18, 2021
Posted by: Nun79
from FL
I thought it was me. I never mistreated a phone. This is a quality issue. The plastic that covers the hinge is broken and falling by parts. Unbelievable!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Replacement parts
on January 18, 2020
Posted by: tadtam
from Las Vegas, NV
[This review was collected as part of a promotion.] Love my phone, but lost the Magnetic USB-C Charging Adapter (Model #: EBX64129401AETC). Where can I purchase another one.
I cannot not charge phone in case.
I cannot not charge phone in case.
Pros: Style/Design, battery, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Broken within a few days
on November 12, 2019
Posted by: Juie
from Baltimore, md
[This review was collected as part of a promotion.] Got this nearly as soon as it came out and dropped it the same week. It's not available to buy separately yet, I called lg, my carrier, and best buy. Repair shops want 320 bucks to fix it, it is not good at protecting AT ALL bc the front is glass
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
4
Response from lg.comBy Chris, Customer Service, November 12, 2019
LG strives to create devices that will withstand the rigors of daily life. That being said, it is next to impossible to develop a device that will perform in every scenario. Please feel free to give us a call at 1-800-793-8896 or drop us a line at Twitter at @LGUSSupport or on Facebook at @LGUSSupport so we can see what we can do.
Written by a customer while visiting lg.com
Customer Rating
3
STILL WAITING ON THE DUAL SCREEN
on February 12, 2020
Posted by: Texas1912
from Texas
Rapidly losing my enthusiasm for this phone. Was excited to buy because of dual screen - still don't have it after almost 2 months. And it is way past Sprint's 30 day return policy so now I'm stuck. Customer service is almost non-existent - only automated replies. Phone is good, but without the dual screen it's just another phone.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 1, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Great phone for its price
on March 18, 2020
Posted by: Most88
from California
Gender:Male
I bought it 15 days ago ..good phone so far.. 3 stars because does not charge as fast as my lg6 .its so slippery ..i got to hold it with 2 hands. I got to be careful where i put it.. Nomatter how careful i am. It has fell 3 times n many times under my car seat..another thing i hate the botton of google voice assistant On the left side of the phone
..hmm that seems weird .like yall want listen to
everything .. Last but not leas . the phone its slippery so hard to use finger print with one hand .
..hmm that seems weird .like yall want listen to
everything .. Last but not leas . the phone its slippery so hard to use finger print with one hand .
Design
3
Display
4
Camera
4
Battery Life
4
Performance
4
Quality
5
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Its like the cute girl with no personality
on April 8, 2020
Posted by: Haitian Jack
from Bronx, NY
[This review was collected as part of a promotion.] For starters you can never watch the dual screen together because of the divide but you can multi task between two things which is cool but dont expect to watch movies on both. The phone by itself function great but it doesnt look like much with out the dual screen. The other thing is i just broke the out of layer on case from a very faint drop. So the glass is very cheap made and not durable. Also there are no screen protectors to fit outer screen and you will need 3 screen protectors on fun in which i find stupid. Not a bad phone but its look alot better than its actual function. I wouldnt buy again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 13, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
MEH
on February 27, 2020
Posted by: Shortround16
from Canada
Got this just before Christmas. Didnt come with the charger piece so I have to take the case off constantly which is annoying and messing up my case. My down volume seems to stick and doesnt work properly. Its cool and fun but I personally wouldnt buy anything like this again.
Pros: Style/Design, battery
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 1, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Nice!
on January 5, 2021
Posted by: Phoenixfirebird
from WV
[This review was collected as part of a promotion.] It is nice to be able to use two screens when trying to do thing's. You can also set two different screens.
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality, camera
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com