Customer reviews from kitchenaid.com
KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Avocado Cream
Average customer rating
4
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
35
4 Stars
3
3 Stars
8
2 Stars
2
1 Star
8
75%of customers recommend this product.
(
38 out of
51)
Customer Reviews for KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Avocado Cream
Customer Rating
5
Fixed problems with previous model, which I owned.
on November 25, 2023
Posted by: SC, LLC
from Dallas
[This review was collected as part of a promotion.] Outstanding product. Can’t connect to app though.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent range
on January 7, 2024
Posted by: Jrock1110
[This review was collected as part of a promotion.] Works very well and looks great! The small and large ovens make a great combination. I love that both ovens are self cleaning. My only complaints are the low setting on some of the burners is a little too high and I wish there was a cover for the griddle.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Love my range, but...
on January 12, 2024
Posted by: ChelaR
I purchased my range when I remodeled my kitchen back in 2017. It's not exactly like this model but it is a dual fuel, water assist model. The controls for the ovens locked up with an error code about 3 years ago. The service guy pretty much replaced every part trying to fix it. It finally turned out to be the main control board. Since then, the oven temperature has not worked properly on the main oven. I end up with uncooked roasts on the regular. My unit model is #KDRU783VSS03. I have viewed some youtube videos of newer model wall ovens that allow you to calibrate the temperature. I cannot find anything regarding my model. Can anyone help?
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing range
on April 12, 2024
Posted by: GreatRange
from Tennessee
[This review was collected as part of a promotion.] Great range of btu's on burners, super quiet ovens, and the small oven heads-up so fast, love it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Hazard
on December 19, 2024
Posted by: Kitchenaidfan.
from st.louis,mo
I like the bake, stove however, the stoves knobs are too easy to release the gas on. even just a smallest bump. it will just lease the gas. you will smell the gas. it is absolutely hazards. it should be recall on the matter. I regrated buying this for this gas leak matter. it cooked well but you could die or your house burn down from gas leak .
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 24, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 644240
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Cracked Cooktop Grates!
on March 6, 2025
Posted by: FeelingDuped!
Unfortunately, I also experienced the cracked cooktop grates. The first cracked within the 1 year warranty period and was replaced at no charge. The second happened at about 18 months and even though we spent a lot of money on the Certified Care extended warranty, it was not covered! I urge you to read the extensive Terms & Conditions prior to purchasing the extended warranty through KitchenAid. Section 13(e) indicates that "non-functional parts" are not covered and KitchenAid has a very broad understanding of what constitutes non-functioning! I don't know how you're supposed to use the cooktop without the grates to hold up your pots and pans!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy chasttl, CA Social, March 7, 2025
Hi. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID # 288980135, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poorly made
on March 25, 2025
Posted by: Blue Range
from Cleveland, OH
I've had the light blue double oven range for three years. The problems range from minor to ridiculous. All of the rubber feet have come off of the grates, due to "excessive heat." The electric igniter does not work quickly anymore. The light blue paint is chipping on the oven door where "it got too hot,' and it has a burn mark from heat coming out of the oven door. The hinge on the large oven is broken and we have to keep a random tool by the appliance in case the door won't open when I need to get food out. The glass on the oven door has shattered twice while the oven was in use. It is not worth the money.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 28, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 699567.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Needs Improvement
on April 12, 2021
Posted by: Quality …Not
from Charlotte, NC
We had this range installed in our new home. We closed in November of 2020. First it wasn’t installed properly, and that was repaired. For a “commercial range” this is the most delicate range I have ever owned. I have not cooked a lot during covid, so it has had minimal use. It functions well; however the overall cleaning and care of this range is difficult. The stainless scratches with just the brush of a plastic spatula across it. I have to use a paper towel or very soft cloth to clean the cooktop portion because it scratches if you use anything else. Very disappointed. When I start the family dinners again, this range will be a nightmare to maintain.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, April 14, 2021
Hello Honey56, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu
Written by a customer while visiting kitchenaid.com