Customer reviews from kitchenaid.com
KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
56
4 Stars
28
3 Stars
9
2 Stars
8
1 Star
10
75%of customers recommend this product.
(
71 out of
95)
Customer Reviews for KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
4
Love cooktop, disappointing oven
on May 19, 2024
Posted by: Susan386
from Colorado
[This review was collected as part of a promotion.] Absolutely love the gas cooktop and the appliance looks great! Definitely not sold on the fan oven , it is noisy anytime it is on. It’s a shame for such a lovely range/oven to be sort of embarrassing in our large open plan kitchen/dining/living room space !
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed in Quality:High-End Range Falls Short
on January 5, 2025
Posted by: SugarMama514
from Waldorf, Maryland
I’ve been a loyal KitchenAid customer for years. My kitchen is practically a KitchenAid showroom—I own two stand mixers and all my major appliances bear the KitchenAid name. But I’m writing this review out of frustration and disappointment with the 36'' Smart Commercial-Style Dual Fuel Range.
I purchased this range three years ago, expecting top-tier performance and reliability given the significant cost. Unfortunately, it has been anything but. Since day one, I’ve dealt with issues that no premium appliance should have.
The oven struggles with consistent and even heating, leading to frustrating hot spots that ruin baked goods. As for the burners, two have already stopped working entirely, leaving me to rely on my wall oven as my go-to for cooking. Adding insult to injury, the Wi-Fi feature has *never* worked, despite multiple attempts to troubleshoot.
The range top adds to the frustration. The cast iron grates are not only difficult to clean but have also started to crack over time. Shockingly, there seem to be no replacement options available, and KitchenAid has provided no clear guidance on how to properly clean or maintain the grates and ceramic base. For an appliance marketed as “commercial-style,” this lack of durability and support is unacceptable.
When you invest in a high-end product, you expect durability, precision, and longevity. This range has failed on all counts, and I feel let down by a brand I once trusted wholeheartedly. I understand that nothing lasts forever, but for the cost of this range, I should not be experiencing this level of deterioration and malfunction after just three years.
KitchenAid, I urge you to take a closer look at the quality of this product and the lasting impact it has on customer trust. As a long-time advocate for your brand, it’s incredibly disheartening to write this review, but I hope it sparks the attention needed to address these issues and restore confidence in your products.
Please take this feedback seriously and work to resolve these problems for customers who deserve better.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 652679.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Hard Pass
on March 5, 2025
Posted by: Just Say No
from South Carolina
We regret purchasing this KitchenAid dual fuel “commercial” range. It was installed in 2023 and has never worked properly. The turbo burners can not boil 2.5” of room temperature tap water in 10” pot in less than half hour and they flame up uncontrollably when they have been on for awhile, like when simmering soups and stews. The burner grates scratched to bare metal almost immediately upon using the appliance. The electric oven is LOUD, can not be calibrated and can’t maintain the set temperature, especially at higher temps. We are no longer a KitchenAid family. Pass on this! Soooo disappointing!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 689485.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great feature!
on July 1, 2025
Posted by: Wil1
from South Carolina
[This review was collected as part of a promotion.] The upper SS panel has marks that can’t be cleaned. Also, the label which was removed left an impression on the panel that won’t come off. The works great and my wife loves it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Would not buy this
on March 7, 2020
Posted by: AlexA73
from Batavia, IL
[This review was collected as part of a promotion.] The WiFi on this doesn't work, the grates stain instantly and cleaning this is a challenge. Go for a Wolf for this price point not worth it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy blankar, Digital, March 9, 2020
Hello Alexa73, thank you for your review. We sincerely apologize for the concerns with your Range and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great looking range with oustanding features
on September 25, 2020
Posted by: Shammy
from Coopersburg , PA
[This review was collected as part of a promotion.] This is the second KitchenAid 36" Commercial Style Dual Fuel Range with 6 Burners that we have owned. The upgrades are outstanding from the older model.
If you enjoy cooking as we do treat your self to a high quality range
The WiFi is very easy to use.
If you enjoy cooking as we do treat your self to a high quality range
The WiFi is very easy to use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The Wow Factor
on March 20, 2021
Posted by: Mikchic
from Georgia
[This review was collected as part of a promotion.] We love our new dual-fuel 36” commercial style range! It is the jewel piece of our kitchen & a work horse of an appliance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful refrigerator!!!
on December 6, 2020
Posted by: Tucker4
from Aiken SC
[This review was collected as part of a promotion.] It’s the perfect size for a family of 4. Looks great with the suite of appliances
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com