Customer reviews from kitchenaid.com
KitchenAid - 36 inch 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
58
4 Stars
28
3 Stars
10
2 Stars
9
1 Star
11
74%of customers recommend this product.
(
73 out of
99)
Customer Reviews for KitchenAid - 36 inch 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
2
Venting Makes no sense
on March 3, 2026
Posted by: Target1
from Williamsport PA
Be Forewarned Instead of venting top back -this unit vents front left onto the underside of controls. Called Kitchen Aid - after 67 minutes simply told to " wipe the steam away with soft cloth " - makes no sense.
Just purchased and I really do not want to live with this annoyance for the next say 10 years. I would really be concerned if younger children were roaming about.
Can't believe I am the only one complaining.
Dealer is trying to sort out
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 4, 2026
Thank you for sharing your experience with us. We regret to hear that your Dual Fuel Range is not living up to your standards. If you have any questions or concerns with your Range, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929745.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929745.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible - Do Not Buy
on March 1, 2026
Posted by: Mike R329
from Roswell, GA
I bought this range in October and still have been unable to get it to work properly. Service has been preformed on it twice plus a replacement of the control knob and motherboard. It is still unusable. After reaching the desired temperature, it does not reheat. Therefore, the temperature continues to drop over the cook cycle and when the door is opened. This makes cooking in the oven nearly impossible.
KitchenAid appears unable to fix my oven. I would not recommend buying this product and wish that I had not either..
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 2, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dual Fuel Range and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6425h2g0P
Instagram: http://spr.ly/6428h2g0r
Live Chat: http://spr.ly/6429h2g0T (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929028.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6425h2g0P
Instagram: http://spr.ly/6428h2g0r
Live Chat: http://spr.ly/6429h2g0T (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 929028.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Beautiful & great size, but not worth the price
on December 28, 2025
Posted by: Lennn
from CT
[This review was collected as part of a promotion.] It’s an absolutely beautiful range & I love the size (36”). However, the control knobs are hard to read, the oven takes at least 15+ mins to preheat and already need a service call as the stove burners don’t ignite quickly &/or have uneven flames, but this could be an install issue and not an equipment issue, waiting for service call to determine cause. Range is only 2 months old with light cooking. Althea a beautiful range and has a wonderfully sized oven, I do not think it’s worth the price.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent during holidays heating up dishes
on December 15, 2025
Posted by: Bo peep
[This review was collected as part of a promotion.] I thought it a bit overkill for me as I don’t cook often anymore but it is just so great with ant range of dishes…excellent product!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
36 inch dual fuel Wolf Range
on December 14, 2025
Posted by: Ann z
from McGee
[This review was collected as part of a promotion.] Fantastic! I love baking with this solid work horse.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on September 11, 2025
Posted by: Jkretlow
[This review was collected as part of a promotion.] Our back right burner fails to light. The company that installed it will be back on Sept 15 to try to fix. If it can’t be fixed we are going to work through the vendor for a new stove. We paid alot of money and performance thus far is unacceptable.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 796513.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wonderful upgrade for me!
on July 6, 2025
Posted by: eimajine
[This review was collected as part of a promotion.] I love this. The wok hob, the oven temperature accuracy, the self-cleaning function, the look, all of it. There is one small thing that could be improved - the fake "legs" at the bottom. They are not fixed and every time I mop they get knocked out of place and i have to get on my hands and knees to resent them in place.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great feature!
on July 1, 2025
Posted by: Wil1
from South Carolina
[This review was collected as part of a promotion.] The upper SS panel has marks that can’t be cleaned. Also, the label which was removed left an impression on the panel that won’t come off. The works great and my wife loves it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com