Customer reviews from kitchenaid.com
KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
55
4 Stars
26
3 Stars
9
2 Stars
8
1 Star
9
74%of customers recommend this product.
(
69 out of
93)
Customer Reviews for KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
5
So far so good!
on August 18, 2023
Posted by: Katie115
from Illinois
[This review was collected as part of a promotion.] I read all of the reviews before purchasing this range and still went with this range. I’m so happy we did!
Some reviews said:
-Loud fan sound after oven is turned off (ours does not have this said sound. It’s actually very quiet)
-Takes forever to preheat (the first use took a while, but to get to 425 it took 13min which IMO is fast for an oven this size!)
-Knobs can get turned if bumped against leaking gas (I’ve bumped into our several times and haven’t had this issue)
-Wifi was difficult to set up on your phone (it took me literally 5min to set up and works beautifully)
-Can’t push range against the wall due to backside design (THIS IS TRUE. Unless the plug and the gas are way low to the floor or inset into the wall you won’t be able to. Ours can’t and now we have to put a piece of stainless steel over the space between the range and the wall)
The stove top can be a booger to keep clean so I’m sure to wipe it down after every use. So far we are beyond happy with our range! Plus she’s pretty to look at!
Some reviews said:
-Loud fan sound after oven is turned off (ours does not have this said sound. It’s actually very quiet)
-Takes forever to preheat (the first use took a while, but to get to 425 it took 13min which IMO is fast for an oven this size!)
-Knobs can get turned if bumped against leaking gas (I’ve bumped into our several times and haven’t had this issue)
-Wifi was difficult to set up on your phone (it took me literally 5min to set up and works beautifully)
-Can’t push range against the wall due to backside design (THIS IS TRUE. Unless the plug and the gas are way low to the floor or inset into the wall you won’t be able to. Ours can’t and now we have to put a piece of stainless steel over the space between the range and the wall)
The stove top can be a booger to keep clean so I’m sure to wipe it down after every use. So far we are beyond happy with our range! Plus she’s pretty to look at!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
New kitchen, beautiful 36 inch range
on January 26, 2021
Posted by: JR66
from Jacksonville
[This review was collected as part of a promotion.] We built our new kitchen around this range and the matching hood - the oven capacity and six burners are great, and even small features like the soft closing oven door (it is a big, heavy door). The two dual flame burners are fantastic, and allow for great low-heat simmering. Overall, we love the appliance, but there are a few things to note:
- We have had a few issues with the dual flame burners: sometimes they don't always light. Also, one of them was turned to a level that was right between both flames being on, and only the lower flame...turns out the upper flame was not completely off, and was not completing combustion correctly, so there was a ton of carbon deposits to be cleaned off near the upper burner ports.
- The oven has a fan at the rear that will run after something is cooked, I believe this is common with oven\ranges. There is, however, what sounds like a loose metal panel on the rear of the appliance that will rattle very loudly from time to time - there are a few other reviews that note this also. I imagine I could pull the range forward and tighten a screw, but have not done so yet.
- The oven control knob. It takes some getting used to. Aesthetically, it looks good, and fits the rest of the appliance. I know there are other higher end ranges that do not have a timer, but be aware that there is not a timer on the oven.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
WiFi does not work
on April 17, 2020
Posted by: Btittanyp
from Ohio
I just bought this. I have been in contact with customer service line about the wifi, it is not working they said they would call me back never did. I had a IT professional come out to look at it, everything was right on my end with WiFi, it would not connect.
However it is beautiful! And the stove top part I love
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, April 20, 2020
Hello Btittanyp, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Cook like a pro
on May 17, 2021
Posted by: Pro cook
from Illinois
[This review was collected as part of a promotion.] I have had this commercial range for a month so I haven’t used all of the features yet but I love it so far. I especially like the wireless integration and notifications on my phone. Baking times match the recipe. Looking forward to utilizing all of the features.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Uneven oven racks
on May 23, 2021
Posted by: Crumb
from Cornelia,GA
Have had range over a year. First cake I cooked was uneven. Checked racks with a level. Front was level, back was level but when level was placed diagonally the back was 1/4 of an inch lower than front. Checked top of range, level in all directions. Repair folks replaced one of the racks (which was warped). It is hard to pull the new rack out and push it back in. The roll-out rack is still off by 1/4 inch. They said the weight of the food would level the rack. IT DOES NOT, IF USING ROLL-OUT RACK, FOOD IS UNEVEN!!! Like range except for uneven rack.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Loud
on August 21, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] Makes a loud noise when it is cooling off. Almost sounds like it will s shaking.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Big gas stovetop
on April 21, 2021
Posted by: 401kman
from Florham Park, N.J.
[This review was collected as part of a promotion.] Only moved in few weeks ago and have used the oven and top a few times. Love it. Only disappointment is it’s about 1 1/2 inches from wall in back due to a huge electrical plug (can that be changed somehow?) on the floor even though there is an outlet on the wall??
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Impressive!
on September 10, 2021
Posted by: Pumpkins
from Fair Oaks, CA
[This review was collected as part of a promotion.] It's a beauty! Our range looks so professional! We're marveling at having 6 burners and a giant turkey-sized oven! The styling looks great in our new kitchen! Each burner is removable for easy clean up and the black surface underneath means spatters and spills are not unsightly. This range really is impressive! We're delighted our builder chose this fine appliance for our new home.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com