Customer reviews from kitchenaid.com
KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
55
4 Stars
26
3 Stars
9
2 Stars
8
1 Star
9
74%of customers recommend this product.
(
69 out of
93)
Customer Reviews for KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
3
Nice overall, but a couple quirks
on March 9, 2023
Posted by: Conestoga
from Idaho
[This review was collected as part of a promotion.] Stove top is great, and once preheated we are happy with the oven too. Must be quirks with our particular unit, but it heats to 400 in reasonable amount of time but then takes a very long time to reach 425 with fan continuously cycling on and off. Also there is a loud metalic buzz that comes from the back metal panel, as if it's not screwed on tightly enough - this lasts for at least an hour after using, while the fan is running and can be heard from adjoining rooms. I have tried wedging something between the back panel and the wall and it reduced the buzz a bit. If I had to do again, I would choose somethig else.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
My Kitchen Statement appliance
on April 1, 2023
Posted by: Tee23
from Whistler, BC
[This review was collected as part of a promotion.] I have had my range for about 6 months now. It is amazing. Love it. Easy to clean, easy to use. Love that i am able to start the oven with my app, makes dinner ready on time :)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible product and worst customer service
on July 7, 2023
Posted by: William386
from Ottawa, ON
Bought this appliance with high hopes and about a year after it crapped out. Service has been out once to try and fix it and no luck and another time with a few parts. Call the service line weekly and get a different story every time. Going on 3 months with no stove and 3 kids at home. They will not give the name of the service company and will not let you speak with a manger. Just got off another long drawn out call to be told the parts needed might be in in 15 business days and I just need to keep calling back! Extended warranty is a joke. If you cannot fix the issue send a new unit at this price!!! Do not waste your money on these appliances at all.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy JAYAM, CA SOCIAL , August 4, 2023
William386.! We are so sorry for the issues you have experienced with your KitchenAid range! We sincerely apologize for this. You are a valued KitchenAid customer, and we would like to help you. Please email us at canadasocial@kitchenaid.com with the model and serial number of your appliance, your phone number, and include Review ID 271369976. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting kitchenaid.com
Customer Rating
3
disappointed, this was my "splurge"
on December 19, 2023
Posted by: Colettemarie
[This review was collected as part of a promotion.] Three and a half stars because the price was so high, I expected much more !
The shelves are very hard to pull out and push in, I feel one day the hot food will spill and cause a burn. The inside ligts also seem to interfere with smooth rack maneuvering.
I didn't pass my move in inspection because we couldn't find the anti-tip package.
The shelves are very hard to pull out and push in, I feel one day the hot food will spill and cause a burn. The inside ligts also seem to interfere with smooth rack maneuvering.
I didn't pass my move in inspection because we couldn't find the anti-tip package.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Bakes Much Better than prior KAID range.
on January 10, 2024
Posted by: M444
from Grand Rapids Michigan
[This review was collected as part of a promotion.] Works much better than the prior range which would have received 1 star due to poor baking and KAID's inability to replace an oven burner element. I will give replacement unit 4 stars. One feature that we would like to see on the unit is a clock/timer.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not easy to operate
on February 11, 2024
Posted by: HZ24
[This review was collected as part of a promotion.] I purchased this stove last year. While its aesthetic appeal is noteworthy, I encountered challenges in integrating it with my application. Amidst the demands of a busy life and familial responsibilities, I find myself yearning for the convenience provided by my previous, more affordable stove, particularly its ability to schedule cooking or set timers. Cleaning this stove poses a significant challenge due to numerous intricate components that are difficult to access. Furthermore, despite featuring six burners, only one is small, resulting in uneven heating that has caused discoloration on most of my pots, primarily around the edges rather than the base. Notably, the stove's functionality heavily relies on an accompanying mobile application, necessitating installation on every device in the household. This requirement may present a learning curve for some members who are unfamiliar with such technology.
Response from kitchenaid.comBy Kelly, Canada Social, February 14, 2024
Hello, HZ24! Thank you for taking the time to review your KitchenAid range. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@KitchenAid.com. Kindly provide us with your model and serial number, your phone number, and your review ID (278154640). Thank you! -Kelly
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Do better
on April 21, 2024
Posted by: Dottie'59
I had this dual fuel range installed a little over 1 month ago. The unit itself works fine but the cooking grates look horrible. Just using my pots and pans on the grates takes the coating off. I'm not proud of my new range. The grates need a better coating that will last.
Response from kitchenaid.comBy CA SOCIAL CARE, April 22, 2024
Oh no, Dottie'59! We are so sorry for the issues you are experiencing with your KitchenAid range. Please allow us the chance to look into this for you and see how we can assist! Kindly send us an email at canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (280151240). Thank you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Luxurious replacement for old gas range.
on April 23, 2024
Posted by: Chefgal
[This review was collected as part of a promotion.] The propane cooktop has excellent controls for its variety of burners. It is easy to clean with a soft cloth or sponge.
The oven shelves are easy to remove and reposition. The oven controls took awhile to learn, and the chime and light on the main knob seem to react to motion nearby (gremlins?), but the directions are easy to implement even without wi-fi.
The oven shelves are easy to remove and reposition. The oven controls took awhile to learn, and the chime and light on the main knob seem to react to motion nearby (gremlins?), but the directions are easy to implement even without wi-fi.
Written by a customer while visiting kitchenaid.com