Customer reviews from kitchenaid.com
KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
55
4 Stars
26
3 Stars
9
2 Stars
8
1 Star
9
74%of customers recommend this product.
(
69 out of
93)
Customer Reviews for KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
1
Don't Waste Your Money
on August 24, 2021
Posted by: Craw
from Barrie
Have had a few performance and overall design issues with this stove in less than a year of owning it. It looks beautiful but that's about it. The dials are in a horrible spot. We have managed to turn the burns on a few times by merely brushing past them. The oven is VERY low. Getting heavier things out can be a little tricky. The broil setting has stopped working, one of the burners is difficult to light and oven barely lights on any setting other then convection. You have to use the app for the timer, which is silly.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good so far, but question a design feature
on October 7, 2021
Posted by: John Colborne
from Colborne, Ontario
[This review was collected as part of a promotion.] Had the stove converted to Propane...no issues - excellent heat.
However I question why the designers / engineers have the oven vent directly out the front between the door and control knobs - versus the top, at the back, directly under the hood fan. Two issues..1) not all the heat reaches the hood fan (heats up the kitchen), 2) when roasting really wet items or doing any open pot braising...the steam exits through the front producing lots of condensation on the front panel and knobs (water ends up dripping onto the floor).
However I question why the designers / engineers have the oven vent directly out the front between the door and control knobs - versus the top, at the back, directly under the hood fan. Two issues..1) not all the heat reaches the hood fan (heats up the kitchen), 2) when roasting really wet items or doing any open pot braising...the steam exits through the front producing lots of condensation on the front panel and knobs (water ends up dripping onto the floor).
Other than that all is good. But fix the vent placement.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Broken from the beginning and no parts in stock
on October 7, 2021
Posted by: OscarLechat
from Toronto ON
Had this range installed about a month ago and since the beginning it has not worked properly. Literally from the first use. The oven cooling fan is broken and while trying to get service the technician said it would be a while until he could fix it because the part is not in stock. So I have a brand new oven that does not work.
If you are thinking of buying this I recommend you spend a bit more and get a more reliable brand.
It does look nice though...
If you are thinking of buying this I recommend you spend a bit more and get a more reliable brand.
It does look nice though...
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , October 13, 2021
Hello, OscarLechat!
We are so very sorry to hear about the unfortunate experience you have had with your Kitchenaid range. Please accept our sincere apologies as it is never our intention to leave a customer feeling less than satisfied and regrettably, that has happened to you. You are a valued customer and we want to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 250464153
We look forward to hearing from you and wish you a fantastic day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experience you have had with your Kitchenaid range. Please accept our sincere apologies as it is never our intention to leave a customer feeling less than satisfied and regrettably, that has happened to you. You are a valued customer and we want to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 250464153
We look forward to hearing from you and wish you a fantastic day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good cooking area
on January 17, 2022
Posted by: Tubby57
from Boyle Alberta
[This review was collected as part of a promotion.] I have been using my new stove for a couple of months now. I really like the amount of burners and the larger oven size. I DON'T like that there is no timer or that the temperature probe does not work unless it is connected to wifi. I tried to connect it but live in a rural area and could not get it connected. It should not have to rely on that to utilize all the features that are promoted. Also the stainless steel top in front of the burners scratches too easily.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing!!
on January 22, 2022
Posted by: Ramirez mom
[This review was collected as part of a promotion.] Love my new range, the convenience of having the app as allowed me to warm up the oven before I get home!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Almost perfect
on July 14, 2022
Posted by: jadtx
from Texas
[This review was collected as part of a promotion.] Great range. Looks good and functions as promised. Has all the bell and whistles, but no timer! The app has a timer, but would have been nice to have one on the range itself.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great range
on July 15, 2022
Posted by: BB1411
from Hazel Green, WI
[This review was collected as part of a promotion.] I wasn’t sure if I would like gas burners, but I love this range. Absolutely nothing about it that I don’t love.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The best of both worlds!
on July 19, 2022
Posted by: MarteN
from National City, MI
[This review was collected as part of a promotion.] This range has been a dream of mine for many years. We wanted to go with a US company but still have a quality range. The range and burner set up is excellent. The oven is large and bakes evenly. The convection oven is much better then our previous ovens.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com