Customer reviews from kitchenaid.com
KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Scorched Orange
Average customer rating
4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
37
4 Stars
4
3 Stars
8
2 Stars
2
1 Star
8
76%of customers recommend this product.
(
41 out of
54)
Customer Reviews for KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Scorched Orange
Customer Rating
1
A TOTAL LEMON!
on December 3, 2023
Posted by: lizay
I have had so many issues with this range from day 1. If I could go back, I would have saved up more money and bought a Viking or a wolf . Thankfully, I’m still under warranty and also had bought an extended warranty. The range is beautiful and when it works, it’s great . The problem is.. it NEVER works. But here is the list of issues I’ve had-
1. Initially when installed, the 20,000 BTU burner would not ignite. After 4 appliance repair calls and visits, it’s because there is a little piece of paper in the burner that has to be removed on installation. Apparently, absolutely NO one at kitchen aid knew this and it took 4 silly visits for me to get this working.
2. The oven doors are not able to align level. When this was evaluated, it appears that there is a manufacturer defect dent in the frame where the oven door goes on- I got this to work with the appliance repair man and continued.
3. The griddle had to be replaced as only the left half would get hot. This was this way from day 1 of installation. Also, the electric griddle only has coils for the front 2/3 on all of these. So dumb. Why wouldn’t I want to use the FULL cooking area???!
4. Now my right oven will not heat. I’m am terribly fearful this is due to the common failure mentioned by others here of it being a problem with the hidden heating element. Praying this isn’t true but according to reviews here, that is not a fixable problem. WHY would you make an oven with an irreplaceable part?
1. Initially when installed, the 20,000 BTU burner would not ignite. After 4 appliance repair calls and visits, it’s because there is a little piece of paper in the burner that has to be removed on installation. Apparently, absolutely NO one at kitchen aid knew this and it took 4 silly visits for me to get this working.
2. The oven doors are not able to align level. When this was evaluated, it appears that there is a manufacturer defect dent in the frame where the oven door goes on- I got this to work with the appliance repair man and continued.
3. The griddle had to be replaced as only the left half would get hot. This was this way from day 1 of installation. Also, the electric griddle only has coils for the front 2/3 on all of these. So dumb. Why wouldn’t I want to use the FULL cooking area???!
4. Now my right oven will not heat. I’m am terribly fearful this is due to the common failure mentioned by others here of it being a problem with the hidden heating element. Praying this isn’t true but according to reviews here, that is not a fixable problem. WHY would you make an oven with an irreplaceable part?
I plan to see how this warranty goes but under these circumstances, I have had so much of my time lost on appliance repair companies coming out to fix this thing that I’m at my wits end. Praying this is the FINAL fix, but I am so tired of this thing needing constant repairs for the last year.
DO NOT BUY!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, December 7, 2023
Hi lizay,
We value your time and would like to look into the concerns with your Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275899949.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275899949.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Fixed problems with previous model, which I owned.
on November 25, 2023
Posted by: SC, LLC
from Dallas
[This review was collected as part of a promotion.] Outstanding product. Can’t connect to app though.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great stove for any occasion
on November 20, 2023
Posted by: Mayan2012
We have owned this stove for over 5 years now and couldn’t be happier. If we wanted change anything we would have bought the 60” instead of the 48” but we are more than happy with the stove. The grill is slow to heat up but is perfect for cooking pancakes. We have dinners with 7 - 40 people and this stove always comes through. Center of the conversation.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
TERRIBLE; DO NOT BUY FROM KITCHENAID
on November 8, 2023
Posted by: DREW J.
from ATLANTA
I bought this range brand new in 2020. The oven door is mis-aligned and and tech can't seem to fix it. Also bought a KitchenAid fridge, dishwasher, free standing ice maker, and microwave and ALL of them have had serious problems/issues requiring repair. Of course, all issues occurred after their one-year warranty expired and KitchenAid/Whirlpool refuses to do anything about it. AVOID KITCHENAID/WHIRLPOOL AT ALL COSTS. THEIR PRODUCTS ARE JUNK AND THEIR CUSTOMER SERVICE IS ATROCIOUS.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 8, 2023
Thank you for sharing your experience with us, DREW J.. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 425073.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Non-replaceable bake element
on October 24, 2023
Posted by: Throwaway oven
from San Antonio
Do not buy this oven! If the hidden bake element goes out, you have to throw the oven away they’re nonreplaceable.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 25, 2023
Thank you for sharing your experience with us, Throwaway oven. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 417476.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome 48” range
on October 6, 2023
Posted by: ADC in Raleigh
from Raleigh NC
Absolutely love this duel fuel 48” range. The smaller over is great for warming up or baking your favorite dish in smaller size. The larger oven is dead on perfect for any large item. The cooktop is no joke. Seriously cooking prowess.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Beautiful bud dissapointing!
on September 21, 2023
Posted by: TJ W
from Houston
We bought a kitchen full of Kitchen Aid appliances in 2019 when we completed our new home. To date, we have had to replace one dishwasher (with little help from Whirlpool) and our experience with our 48” Smart range is disappointing. The ovens do not heat to temperature, and we are now seeing the interior of the ovens starting to flake and fail. In addition, you get multiple alerts a week regarding the WiFi status. Overall, I would reconsider my purchase knowing what I know now.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome range
on May 7, 2023
Posted by: Why is this needed
from Point Pleasant
[This review was collected as part of a promotion.] Bought this 3 weeks ago very happy with the gas range heats things up way faster than the last range. Electric oven by far better for cooking and baking than gas. Self closing doors are a nice touch. On top of all that it looks great.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com