Customer reviews from kitchenaid.com
KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Scorched Orange
Average customer rating
4
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
34
4 Stars
3
3 Stars
8
2 Stars
2
1 Star
8
74%of customers recommend this product.
(
37 out of
50)
Customer Reviews for KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Scorched Orange
Customer Rating
1
TERRIBLE; DO NOT BUY FROM KITCHENAID
on November 8, 2023
Posted by: DREW J.
from ATLANTA
I bought this range brand new in 2020. The oven door is mis-aligned and and tech can't seem to fix it. Also bought a KitchenAid fridge, dishwasher, free standing ice maker, and microwave and ALL of them have had serious problems/issues requiring repair. Of course, all issues occurred after their one-year warranty expired and KitchenAid/Whirlpool refuses to do anything about it. AVOID KITCHENAID/WHIRLPOOL AT ALL COSTS. THEIR PRODUCTS ARE JUNK AND THEIR CUSTOMER SERVICE IS ATROCIOUS.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 8, 2023
Thank you for sharing your experience with us, DREW J.. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 425073.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
A TOTAL LEMON!
on December 3, 2023
Posted by: lizay
I have had so many issues with this range from day 1. If I could go back, I would have saved up more money and bought a Viking or a wolf . Thankfully, I’m still under warranty and also had bought an extended warranty. The range is beautiful and when it works, it’s great . The problem is.. it NEVER works. But here is the list of issues I’ve had-
1. Initially when installed, the 20,000 BTU burner would not ignite. After 4 appliance repair calls and visits, it’s because there is a little piece of paper in the burner that has to be removed on installation. Apparently, absolutely NO one at kitchen aid knew this and it took 4 silly visits for me to get this working.
2. The oven doors are not able to align level. When this was evaluated, it appears that there is a manufacturer defect dent in the frame where the oven door goes on- I got this to work with the appliance repair man and continued.
3. The griddle had to be replaced as only the left half would get hot. This was this way from day 1 of installation. Also, the electric griddle only has coils for the front 2/3 on all of these. So dumb. Why wouldn’t I want to use the FULL cooking area???!
4. Now my right oven will not heat. I’m am terribly fearful this is due to the common failure mentioned by others here of it being a problem with the hidden heating element. Praying this isn’t true but according to reviews here, that is not a fixable problem. WHY would you make an oven with an irreplaceable part?
1. Initially when installed, the 20,000 BTU burner would not ignite. After 4 appliance repair calls and visits, it’s because there is a little piece of paper in the burner that has to be removed on installation. Apparently, absolutely NO one at kitchen aid knew this and it took 4 silly visits for me to get this working.
2. The oven doors are not able to align level. When this was evaluated, it appears that there is a manufacturer defect dent in the frame where the oven door goes on- I got this to work with the appliance repair man and continued.
3. The griddle had to be replaced as only the left half would get hot. This was this way from day 1 of installation. Also, the electric griddle only has coils for the front 2/3 on all of these. So dumb. Why wouldn’t I want to use the FULL cooking area???!
4. Now my right oven will not heat. I’m am terribly fearful this is due to the common failure mentioned by others here of it being a problem with the hidden heating element. Praying this isn’t true but according to reviews here, that is not a fixable problem. WHY would you make an oven with an irreplaceable part?
I plan to see how this warranty goes but under these circumstances, I have had so much of my time lost on appliance repair companies coming out to fix this thing that I’m at my wits end. Praying this is the FINAL fix, but I am so tired of this thing needing constant repairs for the last year.
DO NOT BUY!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, December 7, 2023
Hi lizay,
We value your time and would like to look into the concerns with your Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275899949.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275899949.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
all good except wifi connect
on January 18, 2021
Posted by: grd543
from naples, fl
[This review was collected as part of a promotion.] this is an awesome product...very robust and it has been functionally reliable. my only complaint is related to the wifi control. the app logs me out every time despite checking the box to stay logged in. it happens so much that i have reverted to using the knobs for control...disappointing since i really like the app control.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Impressive looking and easy to use
on December 25, 2021
Posted by: Hb63
from Seattle, WA
[This review was collected as part of a promotion.] After waiting 10 months for delivery, we are glad we waited for our 48” range. Beautiful, smart and easy to install. Not able to use it through our Google Assistant though. Kitchenaid App is wonderful and easy. Still working on cleaning the griddle. Oven cooks excellent!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Beautiful bud dissapointing!
on September 21, 2023
Posted by: TJ W
from Houston
We bought a kitchen full of Kitchen Aid appliances in 2019 when we completed our new home. To date, we have had to replace one dishwasher (with little help from Whirlpool) and our experience with our 48” Smart range is disappointing. The ovens do not heat to temperature, and we are now seeing the interior of the ovens starting to flake and fail. In addition, you get multiple alerts a week regarding the WiFi status. Overall, I would reconsider my purchase knowing what I know now.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great range, griddle is very useful.
on July 23, 2022
Posted by: RCK Texas
from Red Rock, TX
[This review was collected as part of a promotion.] Range has lived up to it's reputation, excellent heating and the griddle is excellent. Could use a timer that is not part of the wifi process.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome 48” range
on October 6, 2023
Posted by: ADC in Raleigh
from Raleigh NC
Absolutely love this duel fuel 48” range. The smaller over is great for warming up or baking your favorite dish in smaller size. The larger oven is dead on perfect for any large item. The cooktop is no joke. Seriously cooking prowess.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great stove for any occasion
on November 20, 2023
Posted by: Mayan2012
We have owned this stove for over 5 years now and couldn’t be happier. If we wanted change anything we would have bought the 60” instead of the 48” but we are more than happy with the stove. The grill is slow to heat up but is perfect for cooking pancakes. We have dinners with 7 - 40 people and this stove always comes through. Center of the conversation.
Written by a customer while visiting kitchenaid.com