Customer reviews from foodsavercanada.com
FoodSaver - 2-in-1 Vacuum Sealing System
Average customer rating
3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
16
4 Stars
6
3 Stars
4
2 Stars
5
1 Star
16
55%of customers recommend this product.
(
21 out of
38)
Customer Reviews for FoodSaver - 2-in-1 Vacuum Sealing System
Customer Rating
1
Regret my purchase
on January 5, 2022
Posted by: Sophiev
from Quebec, QC
Gender:Female
I bought this model thinking it was the best but now I realise that I was totally wrong! The vaccum is way to high and doesn’t work properly or not at all. I tried everything and watch videos thinking maybe I was doing something wrong but no. I do not recommend this model at all, specially for the price!
No, I would not recommend this to a friend.
Response from foodsavercanada.comBy FoodSaver, January 6, 2022
Thank you for taking the time to submit a review. We understand your disappointment and we apologize for any inconvenience that this may have caused you. It sounds as though you are not satisficed with our FoodSaver® FM5400 2-in-1 Food Preservation System.
We want to learn more about your situation and what exactly happened. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. We also want to encourage you to contact our customer care department at 888-895-2110. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
We want to learn more about your situation and what exactly happened. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. We also want to encourage you to contact our customer care department at 888-895-2110. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Written by a customer while visiting foodsavercanada.com
Customer Rating
3
Not ddurable
on January 31, 2022
Posted by: Kid52
from Cartersville,GA
Gender:Female
This is my 4th FoodSaver and it will be my last. I purchased the high-end model, thinking it would last longer, but within a few months the vacuum stopped evacuating air completely and the auto-seal feature stopped working altogether. If you are forced to do a manual seal, air enters the bag. Also VERY hard to clean!
No, I would not recommend this to a friend.
Response from foodsavercanada.comBy FoodSaver, February 1, 2022
Thank you for taking the time to submit a review. We understand your disappointment and we apologize for any inconvenience that this may have caused you. We are sorry to hear that vacuuming in your unit FM5400 is not working properly. We would like to highly suggest trying some troubleshooting tips that might help with the issue:
1. Check the upper and lower gaskets of the machine. If either of these is damaged or dirty, the unit will not vacuum properly. Clean any food materials from the gaskets. Remove the lower gasket, flip it over, reinsert it into the unit and test the unit.
2. Make sure the open end of the bag is resting entirely inside of the Vacuum Channel. The edge of the bag should not go beyond the Vacuum Channel. Do not make your own side seams for a FoodSaver Bag. They are manufactured with special side seams sealed all the way to the outer edge.
3. Check the bag for leaks. Seal the bag with some air in it. Submerge it in water and apply pressure. Bubbles indicate a leak. If the bag has a leak, a new bag is needed.
4. We recommend you pre-freeze meats and other moist foods for 1-2 hours before vacuum sealing. Excess liquids from moist foods can cause the unit not to vacuum and permanent damage can occur.
If troubleshooting is not going to help with the issue, please contact us directly so we can assist you further. You can reach us at our toll-free number 1-877-777-8042. For your convenience, we are available from 8:00 am to 5:00 pm Monday - Friday, EST.
Thank you for choosing FoodSaver.
1. Check the upper and lower gaskets of the machine. If either of these is damaged or dirty, the unit will not vacuum properly. Clean any food materials from the gaskets. Remove the lower gasket, flip it over, reinsert it into the unit and test the unit.
2. Make sure the open end of the bag is resting entirely inside of the Vacuum Channel. The edge of the bag should not go beyond the Vacuum Channel. Do not make your own side seams for a FoodSaver Bag. They are manufactured with special side seams sealed all the way to the outer edge.
3. Check the bag for leaks. Seal the bag with some air in it. Submerge it in water and apply pressure. Bubbles indicate a leak. If the bag has a leak, a new bag is needed.
4. We recommend you pre-freeze meats and other moist foods for 1-2 hours before vacuum sealing. Excess liquids from moist foods can cause the unit not to vacuum and permanent damage can occur.
If troubleshooting is not going to help with the issue, please contact us directly so we can assist you further. You can reach us at our toll-free number 1-877-777-8042. For your convenience, we are available from 8:00 am to 5:00 pm Monday - Friday, EST.
Thank you for choosing FoodSaver.
Written by a customer while visiting foodsavercanada.com
Customer Rating
1
Very disappointed
on February 7, 2022
Posted by: Lisalang
from Bowmanville Ont
Gender:Female
I've had this sealer for less than 8 months, the clear viewing window hinge literally broke off. Go figure you can't replace just this part! I would understand if I was hard on it or it was dropped but no I've hardly used it!.
Response from foodsavercanada.comBy FoodSaver, February 9, 2022
Hello, thank you for reaching out to us at FoodSaver and posting your review. Your feedback is important to us. We are sorry to hear that your FoodSaver® FM5400 2-in-1 Food Preservation System experienced some damage. We would like to encourage you to contact us directly so we can proceed with a warranty claim for your unit. You can reach us at our toll-free number 1-877-777-8042. For your convenience, we are available from 8:00 am to 5:00 pm Monday - Friday, EST. We will be more than happy to help.
Thank you for choosing FoodSaver.
Thank you for choosing FoodSaver.
Written by a customer while visiting foodsavercanada.com
Customer Rating
1
The worst machine I’ve ever used.
on October 24, 2023
Posted by: Disgruntled
from Cold Lake, ab
We purchased this machine as our older one wasn’t sealing anymore. What a mistake. Not user friendly and hasn’t sealed a bag yet. Piece of absolute junk.
Response from foodsavercanada.comBy FoodSaver Consumer Care, February 11, 2025
Hello,
Thank you for your feedback, and we sincerely apologize for the experience you had. We strive to ensure our products meet high standards, and it's disheartening to hear about the issues you have. We understand how disappointing it can be when a product doesn’t live up to expectations. If you require our help, please reach out to our customer care team directly via https://www.foodsaver.ca/en_CA/customerservicecontact?cid=contactus stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Thank you for your feedback, and we sincerely apologize for the experience you had. We strive to ensure our products meet high standards, and it's disheartening to hear about the issues you have. We understand how disappointing it can be when a product doesn’t live up to expectations. If you require our help, please reach out to our customer care team directly via https://www.foodsaver.ca/en_CA/customerservicecontact?cid=contactus stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
Written by a customer while visiting foodsavercanada.com
Customer Rating
5
Very functional, powerful vacuum
on December 17, 2023
Posted by: nushka nushka
from Alberta
This is my first vacuum sealer and I was a bit unsure because of the complaints about holding the bag in place to vacuum and seal.. I have no difficulty briefly pressing the bar while holding the bag, and it's upon the release of the bar that the machine grabs the bag and holds it in place as the vacuum starts. You don't need to keep holding the bag. I find it well designed. I like that the bag is vertical so that juices are less likely to be sucked into the machine. I am using every feature on this machine, I can do so much with it, so for me it's worth keeping on the counter. I also bought the mason accessories to vacuum seal glass jars and I am using them constantly to store food on the shelf or in the fridge. Both sizes work well and the jars hold the seal. Ziplock bags don't hold the seal for more than a day or two it seems, or at least not in my hands, so they're more for items in constant use. It's easy enough to re-seal. I can't rate the value, because it will depend on the longevity of the product.
I would recommend this to a friend!
Written by a customer while visiting foodsavercanada.com
Customer Rating
1
Terrible machine
on July 19, 2024
Posted by: Beyond frustrated
from Alberta
Gender:Female
The cutter does not work and the seal bar is underneath your bag of goods..dumb place for it ! Super expensive paper weight ! I need a negative star to rate !!
No, I would not recommend this to a friend.
Response from foodsavercanada.comBy FoodSaver Consumer Care, FoodSaver Consumer Care, February 11, 2025
Hello,
Thank you for your feedback, and we sincerely apologize for the experience you had. We strive to ensure our products meet high standards, and it's disheartening to hear about the issues you have. We encourage you to reach out to our customer care team directly via https://www.foodsaver.ca/en_CA/customerservicecontact?cid=contactus stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
FoodSaver Consumer Care
Thank you for your feedback, and we sincerely apologize for the experience you had. We strive to ensure our products meet high standards, and it's disheartening to hear about the issues you have. We encourage you to reach out to our customer care team directly via https://www.foodsaver.ca/en_CA/customerservicecontact?cid=contactus stating your complaint so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time.
Thank you!
FoodSaver Consumer Care
Written by a customer while visiting foodsavercanada.com
Customer Rating
1
Piece of crap
on December 30, 2024
Posted by: Bugsy
from A1E5C1
Gender:Male
I have wasted my money on this piece of crap! I feel like smashing this except for the fact that I can return it to Costco which I will be doing asap. This thing has a mind of its own!
No, I would not recommend this to a friend.
Response from foodsavercanada.comBy FoodSaver Consumer Care, FoodSaver Consumer Care, January 14, 2025
Hi,
Thank you for reaching out to us at Foodsaver. We regret the difficulties you faced and understand the inconvenience caused. We recommend submitting a warranty claim through our online form. You can fill out the warranty form at the following link: https://www.foodsaver.com/on/demandware.store/Sites-foodsaver-Site/default/Support-EZWarranty?wstep=info For further questions, please feel free to reach out to us here on Messenger, at 1-877-804-5383 or via https://www.foodsaver.com/support/contact-us Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day,
FoodSaver Consumer Care
Thank you for reaching out to us at Foodsaver. We regret the difficulties you faced and understand the inconvenience caused. We recommend submitting a warranty claim through our online form. You can fill out the warranty form at the following link: https://www.foodsaver.com/on/demandware.store/Sites-foodsaver-Site/default/Support-EZWarranty?wstep=info For further questions, please feel free to reach out to us here on Messenger, at 1-877-804-5383 or via https://www.foodsaver.com/support/contact-us Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day,
FoodSaver Consumer Care
Written by a customer while visiting foodsavercanada.com