Customer reviews from foodsavercanada.com
FoodSaver - 2-in-1 Vacuum Sealing System
Average customer rating
3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
16
4 Stars
6
3 Stars
4
2 Stars
5
1 Star
16
55%of customers recommend this product.
(
21 out of
38)
Customer Reviews for FoodSaver - 2-in-1 Vacuum Sealing System
Customer Rating
1
Frustrating
on October 2, 2020
Posted by: Ange69
from Quebec
Gender:Female
Last year my husband bought it for Christmas, Is only me or is this seal wrap difficult to use? You need 3 hands, 2 hands on each side and 1 to hold product your sealing. I should’ve kept my old one. I gave to my daughter when she moved out. :(
No, I would not recommend this to a friend.
Response from foodsavercanada.comBy foodsaver-consumercare, FoodSaver, November 19, 2020
It sounds as though your FoodSaver FM5460 didn't perform exactly as expected, and we would like to get to the bottom of it with you. We want to learn more about your situation and what exactly happened. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. We also want to encourage you to contact our customer care department at 888-895-2110. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Written by a customer while visiting foodsavercanada.com
Customer Rating
3
Worked great for 2 years
on October 12, 2020
Posted by: Umami
from Toronto, ON
Gender:Male
We use it quite regularly, about once a week to seal some food and sadly the plastic view window has broken. I guess from wear and tear from opening and closing the window.
Response from foodsavercanada.comBy foodsaver-consumercare, FoodSaver, November 19, 2020
Thank you for bringing this to our attention. We are sorry to hear that you having issues with our The FoodSaver FM5460 machine that has broken window. That is not typical for our FoodSaver and we'd like to make this right for you. To better assist you with the issue, you are experiencing with your FoodSaver, give us a call at 888-895-2110. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday. Our product specialist will be happy to assist you. We look forward to hearing from you!
Written by a customer while visiting foodsavercanada.com
Customer Rating
1
Didn't last long
on November 18, 2020
Posted by: jackie27 for example
from michigan
Gender:Male
Probably used it a total of 2 hours, not continuous, and it quit vacuuming. Total waste of money.
No, I would not recommend this to a friend.
Response from foodsavercanada.comBy foodsaver-consumercare, FoodSaver, November 19, 2020
It sounds as though your FoodSaver FM5460 machine is not vacuuming and it didn't perform exactly as expected, and we would like to get to the bottom of it with you. We want to learn more about your situation and what exactly happened. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. We also want to encourage you to contact our customer care department at 888-895-2110. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Written by a customer while visiting foodsavercanada.com
Customer Rating
5
Best thing I ever bought
on January 25, 2021
Posted by: Brenda58
from Gallipolis, ohio
Could not be happier about my food saver machine it works great I love it
I would recommend this to a friend!
Response from foodsavercanada.comBy FoodSaver Consumer Care, April 2, 2021
We appreciate you taking the time to review the FoodSaver® FM5400 2-in-1 Food Preservation System. We are glad that you love our product!
We will make sure that your insights are shared with our Management and Quality teams. We encourage you to reach out to us at any time with your concerns regarding our service or quality. We're listening!
As we continuously grow through feedback like yours, we hope that we will be able to continue serving you with better services in the future. If you see any product defect, or experience any issues while u sing the products, please let us know immediately so we can address them.
We will make sure that your insights are shared with our Management and Quality teams. We encourage you to reach out to us at any time with your concerns regarding our service or quality. We're listening!
As we continuously grow through feedback like yours, we hope that we will be able to continue serving you with better services in the future. If you see any product defect, or experience any issues while u sing the products, please let us know immediately so we can address them.
Written by a customer while visiting foodsavercanada.com
Customer Rating
3
Great when it is working
on February 6, 2021
Posted by: Lynndzebo
from Toronto, Ontario
Gender:Female
I bought this two years ago and I was impressed by the performance... after about a year vacuum continued working but automatic sealer did not, so I had to switch to manual... After two years it started acting up, at times suction worked, but more often it did not... we replaced the seals but problem persisted. So this week we opened it up to see if air tubes were clogged, but they were clean..,, so we don’t know what went wrong since other parts are not easily accessible. We liked the product but are disappointed it did not last longer, and will give FS another try with a more compact model
I would recommend this to a friend!
Response from foodsavercanada.comBy Consumer care, FoodSaver, March 18, 2021
Thank you for bringing this up to our attention. We are sorry for the delay in response. We understand that your FoodSaver® FM5400 2-in-1 Food Preservation System FM5460-DRTV is not working properly. We are sorry to hear that. If our product has failed due to poor quality, we will be happy to replace it. For us to further assists you with your concern, please let us know by sending an email through our FoodSaver website or you may call us at our toll-free number 1-877-777-8042. For your convenience, we are available from 8:00 am to 5:00 pm Monday - Friday, EST.
Written by a customer while visiting foodsavercanada.com
Customer Rating
2
Older models were much better.
on July 12, 2021
Posted by: OCGirl
from Los Angeles, CA
Gender:Female
I got this to replace a ten year old FoodSaver. I loved that machine but it died. I find this model cumbersome and it only vacuums about half the time (maybe I should try replacing the seal). I have to hold the bag parallel and then it vacuums better. I can't figure out how to seal without vacuuming either. I tried to insert an roll and it was too big to fit in the machine (it was an old roll I got from Costco so maybe the new rolls will fit better). It saves space compared to the older model, but I liked that machine better.
No, I would not recommend this to a friend.
Response from foodsavercanada.comBy FoodSaver, Consumer Care, July 15, 2021
Hello, this is Mateusz from FoodSaver Consumer Care.
We are truly sorry to hear about this and even more sorry to disappoint you. Please allow us to correct this issue and restore your faith in FoodSaver as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please send us a message by clicking the link provided below. Our product specialists will be more than happy to help you.
https://www.foodsaver.com/support/contact-us
We are truly sorry to hear about this and even more sorry to disappoint you. Please allow us to correct this issue and restore your faith in FoodSaver as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please send us a message by clicking the link provided below. Our product specialists will be more than happy to help you.
https://www.foodsaver.com/support/contact-us
Written by a customer while visiting foodsavercanada.com
Customer Rating
2
Can't replace seals???!!!
on October 31, 2021
Posted by: Steve56
from South Carolina
Gender:Male
I bought the FM5480 unit at Costco a while back. It wasn't cheap, and was a little hard to use, as others have mentioned, but I liked the job it did. Recently, it stopped pulling a vacuum. It will work if I am able to hold down on the seal lid (with my third hand). Seals are clean and appear in good shape, but it won't seal. I've never used anything but genuine FS bags. Most Youtube videos say to replace seals on FS units, but the FAQ says you can't change the seals on these 5400 series units??? Am I supposed to just throw an otherwise perfectly good (and expensive) unit away?
Response from foodsavercanada.comBy FoodSaver, November 2, 2021
Thank you for taking the time to post a review. Your feedback is important to us.
Both upper and lower gaskets in unit FM5480 are non removable , as so they are not replaceable.
In order to to increase efficiency of your unit, you can clean the gaskets and area around them, as some food and small debris might cause sealing issues. It is recommended to clean the gaskets after every use.
If you still experiencing any issues with your unit, we want to learn more about your situation and what exactly happened. This issue will not be disregarded, we encourage you to contact our customer care department at 888-895-2110. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Thank you for choosing FoodSaver.
Both upper and lower gaskets in unit FM5480 are non removable , as so they are not replaceable.
In order to to increase efficiency of your unit, you can clean the gaskets and area around them, as some food and small debris might cause sealing issues. It is recommended to clean the gaskets after every use.
If you still experiencing any issues with your unit, we want to learn more about your situation and what exactly happened. This issue will not be disregarded, we encourage you to contact our customer care department at 888-895-2110. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Thank you for choosing FoodSaver.
Written by a customer while visiting foodsavercanada.com
Customer Rating
2
This appliance didn’t last !
on December 27, 2021
Posted by: JF Bell
from Montreal QC
Gender:Male
Last less then 2 years ….. no warranty left so I will have to bought a new one. Believe me it will be a Foodsaver device
No, I would not recommend this to a friend.
Response from foodsavercanada.comBy FoodSaver, Consumer Care, December 27, 2021
We are truly sorry to hear about this and even more sorry to disappoint you. Please allow us to correct this issue and restore your faith in FoodSaver as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance. Please send us a message by clicking the link provided below. Our product specialists will be more than happy to help you.
https://www.foodsaver.com/support/contact-us
https://www.foodsaver.com/support/contact-us
Written by a customer while visiting foodsavercanada.com