Customer reviews from foodsaver.com
FoodSaver - 2-in-1 Automatic Vacuum Sealing System - Black
Average customer rating
4.6
(1,550 Reviews)
Rating breakdown 1,550 reviews
5 Stars
1,222
4 Stars
182
3 Stars
45
2 Stars
29
1 Star
72
89%of customers recommend this product.
(
603 out of
676)
Customer Reviews for FoodSaver - 2-in-1 Automatic Vacuum Sealing System - Black
Customer Rating
1
Owned 2 Foodsaver models - Beyond Frustrated
on November 21, 2020
Posted by: Usafexplorer
from Des Moines, Iowa
Gender:Male
We have owned two different higher end models and they have both failed us prematurely. These units had minimal use and were stored clean and cared for. I tried to obtain repair parts and it seems as though FoodSaver products are not designed to be repaired by consumers. We have multiple accessories and containers designed for the FoodSaver brand and would like to have restored faith in the future, but so far we have been frustrated with product longevity.
No, I would not recommend this to a friend.
Value
2
Response from foodsaver.comBy foodsaver-consumercare, FoodSaver, November 24, 2020
Thank you for bringing this to our attention. We are sorry to hear that you having issues with our FoodSaver v4440 machine. That is not typical for our FoodSaver products and we'd like to make this right for you. To better assist you with the issue, you are experiencing with your FoodSaver, give us a call at 888-895-2110. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday. Our product specialist will be happy to assist you. We look forward to hearing from you!
Written by a customer while visiting foodsaver.com
Posted by: ASIFISH007
from Canton MI
Gender:Male
This is my 5th unit. All failed between 2 and 3 years. I rate my use as moderate and I go through multiple rolls and boxes of precut bags per year. the features on the top end unit, such as the one touch seal, wet and dry modes and easy to use clean up tray are great. The reliability of the unit is not so great. After a year or two of service the vacuum pump does not draw enough to remove all the air from the bags. And about 3 to 6% of the bags sealed failed in the freezer completely wiping out any "savings" from freezer burn etc. Very frustrated. For sure this is my last unit from this company.
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy FoodSaver, Consumer Care, January 27, 2020
Oh no, this is not what we like to hear from our beloved customers. We want to assure you that this is not a performance we're proud of. We want to learn more about your situation and what exactly happened. This issue will not be disregarded, we encourage you to send us a direct message via live chat here on the website or you can contact our customer care department at 1-877-777-8042. We are here for you Monday-Friday 9 am-6 pm EST, and looking forward to hearing from you.
Written by a customer while visiting foodsaver.com
Customer Rating
3
When it works its great
on September 16, 2019
Posted by: Duneking
from Las Vegas, NV
Gender:Male
This sealer is great when it works. I have owned it for two years and about 1 year in it started giving me trouble. Cleaning it is absolutely the worst experience. Its incredible hard to get inside and it doesn't sit well to even clean. The levers inside that trigger the bag are almost designed to be food debris magnets. What a poor design. Look at photo from above from another review and I would 2nd that image.
The gasket almost always comes free and then pinches itself. This deforms the gasket which interns makes it less effective and now you have to replace the gasket. This seems like a mechanic to make you buy more gaskets.
No, I would not recommend this to a friend.
Value
4
Response from foodsaver.comBy FoodSaver, Consumer Care, January 21, 2020
We apologize for the inconvenience. We stand behind our products 100% and would like to rectify this issue the best we can for you. Your feedback is important to us, and it helps us to improve our products and services continuously. We want to learn more about your situation and what exactly happened. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. Or you can give us a call at 877-777-8042. For your convenience, we are available 9 am-6 pm Mon- Fri, EST and 9 am-6 pm Saturday, EST. We look forward to hearing from you!
Written by a customer while visiting foodsaver.com
Customer Rating
2
Doesn't suck all the air
on July 19, 2018
Posted by: Chrissy1212
from Reno nv
Gender:Female
I bought this a month ago and first time using it and it's a nightmare won't get air all the way out and doesn't seal after it has vacuumed every time. I watched several videos as well and it's not worth it
No, I would not recommend this to a friend.
Value
3
Response from foodsaver.comBy FoodSaver, Customer Service, July 23, 2018
We would love to remedy what you are experiencing. Please contact us at (877) 777-8042. Specialists are available Monday-Friday 8am-8pm EST, Saturday 9am-6pm. We will be awaiting your call!
Written by a customer while visiting foodsaver.com
Customer Rating
1
Do not buy - vacuum does not work very long.
on September 15, 2020
Posted by: Big Owl
from 97756
Gender:Male
After a short use, the problem so far is with the vacuum. It does not completely vacuum the air out. It continues to run green lights to three bars. I have to use manual sealing. The accessory does not vacuum at all. So far a piece of junk. Same problem as other people of completely vacuuming the air out. A lot of money for nothing. The first Foodsaver I bought worked fine. I bought the v4440 to save counter space. It took up space in my pantry. It will cost 1/3 of the price to return it for repair or replacement.
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy foodsaver-consumercare, FoodSaver, October 29, 2020
Thank you for taking the time to post a review. Your feedback is important to us, and we thank you for taking the time to leave us your comments. It sounds as though your FoodSaver didn't perform exactly as expected, and we want to learn more about your situation and what exactly happened. This issue will not be disregarded, we encourage you to contact our customer care department at 1-877-777-8042. We are here for you Monday-Friday 9 am-6 pm EST, and looking forward to hearing from you.
Written by a customer while visiting foodsaver.com
Customer Rating
1
Vacuum doesn’t suck. Food saver does
on December 27, 2018
Posted by: apollo
from Greenville, SC
Gender:Male
I’ve used my machine for less than 12 months. Quit vacuum. Only feature I need doesn’t work. My previous machine (gave to daughter was great). Food saver equipment is poor quality and will never buy another one. Too expensive Wasted food, time and moneys
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy FoodSaver, Consumer Care, January 28, 2020
It sounds as though your FoodSaver didn't perform exactly as expected, and we would like to get to the bottom of it with you. We want to learn more about your situation and what exactly happened. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. Please send us a direct message via live chat here on the website and allow us to turn this experience around for you. We also want to encourage you to contact our customer care department at 1-877-777-8042. We are here for you Monday-Friday 9 am-6 pm EST, and looking forward to hearing from you. We look forward to assisting you!
Written by a customer while visiting foodsaver.com
Customer Rating
1
Good Luck Cleaning It
on April 29, 2020
Posted by: Brian68
from Vancouver WA
Works okay. However, they didn’t make it so you can clean the upper area of the inside. Now, seal some fish that pulls fish juice into it and try to get the smell to go away. Tray doesn’t remove. You can pull it out as far as you can but there is no real access to clean the two paddles inside or the absorbent foam. Should be rated for outdoor use only.
No, I would not recommend this to a friend.
Value
3
Response from foodsaver.comBy FoodSaver, Consumer Care, May 4, 2020
We apologize for the inconvenience the FoodSaver has caused you. Our FoodSaver has received great feedback and this is not something that we hear about often. Please allow us to turn this experience around and give us a call at 1-877-777-8042. For your convenience, our customer care team is available Mon-Fri 9 am-6 pm, EST. We look forward to assisting you!
Written by a customer while visiting foodsaver.com
Customer Rating
1
Frustrated
on February 4, 2019
Posted by: Marynot
from Independence, LA
Gender:Female
I have had nothing but trouble with this exact one since I purchased it. It never seal correctly and now it won't seal at all. The accessory tool still works but I don't use that feature often enough!!! Not happy with this product at all. I paid too much money for it for it not to seal at all now!
No, I would not recommend this to a friend.
Value
1
Response from foodsaver.comBy FoodSaver, Consumer Care, August 28, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in FoodSaver, as we have been manufacturing high-quality products for decades and we expect them not just to last but to provide your well-deserved comfort. For direct assistance, please feel free to call us at 1-877-777-8042. For your convenience, our customer care team is available Mon-Fri, from 9am-6pm, EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting foodsaver.com